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    Price Increase

    We used to be $8, $12, $16, $20. In the beginning, a lot of people told us to narrow that gap but funny enough, our top 2 packages (now $18 and $22) have always been our most purchased packages (I think a big part of this is the household income here). We are opening up a second location soon...
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    Price Increase

    No announcement. Just did ours at the beginning of January. Had a few comments (mostly from seniors and customers who already used coupons) but haven't had someone really give us a problem. We kept our membership prices the same so no issues there! Debated on going from 4 to 3 washes but stuck...
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    LPR + POS recommendation

    We use Sonny's and love it. Extremely simple system and works really well. We used to use RFIDs but with the area we are in and most newer cars having the heated front windshields (blocks RFID tags) we changed over and removed our RFID system. Any specific questions and I'll be happy to answer.
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    Customers and phone number requests

    I get it, but I would have figured that other car washes have been collecting this information for some time. What information do you collect from membership customers if any?
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    Customers and phone number requests

    So that would be my follow up question then: Does your wash sell memberships? If so, do you collect any contact information or just the customers name? Up until recently, I've only collected names and license plate numbers (we use LPR for memberships). I'm willing to go back to the old way but...
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    Customers and phone number requests

    No of course not, but when you sign up for memberships or cards or really anything you generally have to give some form of contact information. Do you sell memberships? If so, what information do you collect? Up until this point I have only ever collected customer names and license plates. I'm...
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    Customers and phone number requests

    Hey guys, I just set up my pay stations to require the customer to enter their phone number when purchasing a membership about 2 weeks ago and I have had my managers tell me more often than not that the customer becomes "annoyed" and "refuses" to put their phone number in. My initial thought on...
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    Non Customer Video Footage Street Accident Requested Service?

    I just find it interesting that you would charge a fee for giving up camera footage. I'm not going to dedicate a whole shift or several hours to finding footage, but to have myself or one of my managers locate a clip of footage for them (insurance company, police, etc.) I would never think to...
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    Non Customer Video Footage Street Accident Requested Service?

    I know that I'm late to the party here but really? You want to charge them for asking for video footage? Interesting...
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    Vacuum line freezing

    I highly doubt anyone has this issue but figured I'd take a stab at asking anyway. I have my main vacuum line that runs underground and every winter we have a freezing problem. I assume when the pipe was installed it wasn't correctly sealed so water gets in and freezes in the line. It's not a...
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    Monthly membership pricing help

    I'm at: $8/$20 $12/$30 $16/$40 $20/$50
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    Lava bath sheet is more of a drip than a sheet.

    @carwashpope I have the same set up here. It is definitely not easy to keep the full sheet going but here is how I achieve it. First off, I actually have 3 chemical lines and air lines that feed the lava sheet (side note: I used to have a Mr. Foamer lava sheet which just never really got the...
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    Sonnys wrap motor

    Anyone else having issues with their Sonnys wrap motor failing? Specifically the passenger side? Been in business almost 5 years and have replaced that motor at least 6 times (under warranty of course) but I am just thinking there has to be a reason that only our passenger side keeps failing.
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    Windshield crack

    Never paid for a windshield and never will. It's all about your explanation. Did you explain to her how car windshield glassworks/is made? The amount of force needed to crack a windshield is quite high. Think of when a road pebble hops up and hits your windshield at the speed it does and the...
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