Recent content by edcrawfordlv

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    Memberships/Customer Information

    I don't. Someone cancelling a subscription does not necessarily mean i've lost them as a customer. The plan is what it is. I'm not into making a hard sale, if the subscription isn't meeting your needs I want to treat you right and get you out of the program. I have a lot of people that are...
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    IBA Membership experience data

    I'm using Washify w/LPR
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    IBA Membership experience data

    Hasn't been a problem. Like I said, only 2% of the subscribers are washing more than 10/month. Even the knuckleheads that swap plates are still profitable.
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    IBA Membership experience data

    Nearly every subscriber washes 4 times or less in a 30 day period. About 2% wash more than 10 times/month. Maybe the stats will change over time but Revenue/Washes remains strong.
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    IBA Membership experience data

    One of your advantages over the large EE tunnels is likely that you are open 24 hours. Uber, Lyft, and Turo customers frequently need after hours washes, depending on your community of course. So while those guys might be heavier users of a membership (lots of washes/month), you might find...
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    Adding a Ceramic

    At the beginning of the year I put most of my top wash features into the middle wash and then raised the middle wash price to what I was charging for the top wash. For my top wash I added ceramic and focused on that benefit and charged a nice premium. Sales this year seems good, but weather...
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    Complete list of Touchless/Laser Washes

    While certain manufactures may recommend touch free only, You'll find those vehicles going through friction washes all day long with no issues. In fact some of the centers for those manufactures may even have a friction wash on premise to prep the car for delivery. Your mileage may vary of course.
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    Non Customer Video Footage Street Accident Requested Service?

    We get lots of requests all the time for video records. Police, Insurance, 'Victims", Media, Lawyers. Once you give out the video you start to lose control so try and keep some control by coming up with a video release form. Plus that will help you remember and document who you've given what...
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    What was your worst customer?

    Had a guy driving what looked like a home made cage on his pick up -- like maybe something that an insulation crew might drive. It looks straight up beverly hillbillies. He goes into my IBA and and the equipment gets caught under his cage. He then goes forward and reverse trying to get the...
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    IBA memebership subscription

    I'm pretty green on the membership game. However, as a customer, a membership makes getting a car washed a much better experience. The worst part of getting a car wash is paying for it. Once you commit to the subscription the car wash feels "free". Much the same way Netflix is awesome because...
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    Vacuum dirt robbed last night

    Our washes are attached to c-stores. The manager put padlocks on the vacuum and one of the homeless guys came in and asked why there were now locks on the vacuums.
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    HELP!!! WW Razor Double Barrel

    Why does the Machine not fit? Was it bigger than advertised or were your measurements wrong?
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