Looking for a Mobile App for Self Serve and IBA

[Keno]

Those are some pretty outrageous mistakes on the coinless end! Probably lost a lot of customers for a lot of operators. completely unacceptable

 

[slash007]

My customers & I were having all sorts of network problems with the Coinless app on Wednesday 6/5. Either the app was NOT turning on, or NOT turning off!! Customers were upset. I was on-site and couldn't access the Owner's Portel. I thought it was my internet, and cycled power to the modem. When that didn't fix the problem, I reached out to Coinless, and heard back from Connor later that day. He said they did an upgrade and some users had issues. I thought that was the end of it, until the next day when 2 customers contacted me - very upset!! One was charged $72 and the other $113. My Coinless portel didn't even show those charges. At first I thought it was a scam, until I checked the Cardpointe report (card processing company) and saw the charges. I quickly refunded them their money, along with a sincere apology. In the future, Ever Wash / Coinless should contact customers when they do software upgrades.

That overcharge was on 6/5, must be due to the Coinless issues you spoke of. Same here, Coinless portal didn't show the charges, but CardPointe did. I knew from my daily email showing income. No way I had $900 in one day lol.

 

[MO_Wash]

Didn’t get the Coinless/Everwash acquisition email, probably should have as a Coinless customer so appreciate yall posting it here.

If Everwash drops the Coinless ap/UI and just leverages the hardware, they will have missed an opportunity as it’s designed well, has modern look/feel, and variety of customer options is working well for us - we liked (and customers appreciated) the option of loyalty, a monthly subscription at a multiplied credit, or an unlimited option. It looks like Everwash pushes the unlimited (?) membership game pretty hard. Is that due to their fee structure? Do they offer anything else within their app - loyalty, etc? Thanks all

 

[carwashbuenobueno]

Does anyone have more details and experience with Beacon? I'm considering installing Nayax card readers, and love the idea of the integration so no additional install. But got quoted at $419/month + transaction fees (and other launch fees). I'm still unsure how much an app will add in revenue, so figuring out what makes sense.

I currently have MonexGroup card readers, but have been frustrated with some things. And chatted with Coinless as well.

 

[carwashbuenobueno]

Another loyalty app question for those who have used it: what type of incremental revenue have you seen?

My main concern/hesitation is that it will take from current customer base, and not be incremental enough to cover costs and make it worth it. So looking to see if anyone has experience. Thanks!

 

[Car_Wash_Guy]

From what I read with Nayax if you set the min to $5 the fees drop to something like 2.7%

I really liked Coinless. I had WashCard and really loved them but they are costly ( to buy and % ) and I was trying to simplify my site.

The other I'd look at is maybe Tough4Wash. It does everything you need and the price is right only the appearance is a bit simplistic.

 

[Minni1986]

Can you use these mobile apps while still having nayax/monex installed?

 

[carwashbuenobueno]

Can you use these mobile apps while still having nayax/monex installed?

Yes. Nayax has a direct integration with Beacon Mobile. Coinless works fully with Monex.

 

[Minni1986]

Yes. Nayax has a direct integration with Beacon Mobile. Coinless works fully with Monex.

Oh ok, it is not like some back controller, but integrated into the payments (nayax/monex). So basically have to choose wisely on which payment system, and then mobile app....great

 

[carwashbuenobueno]

Oh ok, it is not like some back controller, but integrated into the payments (nayax/monex). So basically have to choose wisely on which payment system, and then mobile app....great

No, primarily they all have their own payment system and external hardware. With exception of Nayax/Beacon which is fully integrated via the Nayax card readers.

 

[sentrysuds]

Hello! Can anyone recommend a reputable and reliable company that can supply us with a custom mobile app and ecommerce integration that will work with our brand new (but ancient to the rest of the world) Unitech C-Start Mercury pay stations? It currently runs off of the Sierra platform. We are a new small business in Central MA and have 2 in-bay Automatic Washes (Soft Touch and Touch Free) with Ryko equipment. We aren't focusing on "memberships" per-say, just want bundles and gift codes that we can sell through our website, and an app since it is the way of the future. Thanks!

 

[JLanman]

Happy to help. Let me know if you want to jump on a call to discuss your plans and how we can help.

 

[sentrysuds]

I sent an email to your sales department. We can set something up for next week if that works.

 

[BenW@JCCW]

Just sold my last location but if I was buying, I'd likely go with Touch4Wash. I like their user app better than Coinless and UWash. Pricing was good and I liked the loyalty program.

 

[sentrysuds]

Great! Thank You

 

[RacinJason]

Before reading this thread I was already in the process of getting the coinless app set up at our location. The person we have been dealing with is named Braden. Wondering if they were able to get him back after the merger with everwash. But that being said we are have some delays getting signage and some issues getting online. anyone else have a recent interaction with coinless? How has the customer service been as of late?

 

[Car_Wash_Guy]

I thought Brandon was the owner ( or one of the owners ) before Everwash bought them?

 

[sentrysuds]

Silly question, have been back and forth with Jim from Touch4wash and we basically want the system ASAP. Anyone know the turnaround time of installation of the modules and training on the web portal? AND, is it available in Massachusetts? I went to their website to "sign up" and MA was not listed as an available state.

 

[JLanman]

Silly question, have been back and forth with Jim from Touch4wash and we basically want the system ASAP. Anyone know the turnaround time of installation of the modules and training on the web portal? AND, is it available in Massachusetts? I went to their website to "sign up" and MA was not listed as an available state.

Sent you a note, but we can have your hardware shipped in a couple weeks once the order is placed. No sites in MA currently.

 

[Greg Pack]

Before reading this thread I was already in the process of getting the coinless app set up at our location. The person we have been dealing with is named Braden. Wondering if they were able to get him back after the merger with everwash. But that being said we are have some delays getting signage and some issues getting online. anyone else have a recent interaction with coinless? How has the customer service been as of late?

Can't comment on ongoing tech support because I've only had one issue that was addressed via email. My only comment is that after two years with coinless there has been no real need for tech support. I've had a couple of devices that have quit responding just a few times in that period and a reboot solved it for one of them. The other I think needs replacing but it's on a vacuum so I haven't gone to the trouble. FWIW, The system overall has been pretty reliable and does what it is supposed to do with very little effort on my part.