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KR- Excessive Shipping Charges

wyatt

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I have a new company to add to the list of excessive shipping...

American Changer/Hoffman Mint. Ordered tokens and they charged $174 in shipping. They sent two boxes, I weighed them both and they were each 36 pounds. That would have easily fit in a flat rate box and should have run me 30-50 bucks total.
 

Rfreeman

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Ill start by saying that I am very very lucky I am located here in the Dallas/Fort Worth area and Kleen Rite has a warehouse 15 mins from me.

Having said that, I placed an order for a cold water rinse solenoid repair kit for my GC vales and they told me they HAD to ship them direct to me vs. putting them on a transfer truck like I usually do to their warehouse down here and I just go pick them up. KR part# GCK200 ordered 2 came via USPS mail...shipping from PA to Texas $3.93. Based on all the comments on this thread I was expecting the worse but maybe they are listening to us and all the complaints???
 

MEP001

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Ill start by saying that I am very very lucky I am located here in the Dallas/Fort Worth area and Kleen Rite has a warehouse 15 mins from me.

Having said that, I placed an order for a cold water rinse solenoid repair kit for my GC vales and they told me they HAD to ship them direct to me vs. putting them on a transfer truck like I usually do to their warehouse down here and I just go pick them up. KR part# GCK200 ordered 2 came via USPS mail...shipping from PA to Texas $3.93. Based on all the comments on this thread I was expecting the worse but maybe they are listening to us and all the complaints???
I've had a few orders come from Kleen-Rite that could easily have been mailed, but they shipped UPS instead. I'm sure a lot of it is the warehouse people not caring (They mostly hire temp agency workers) but I would think if you request it be mailed they'd probably do it.

Evidently they don't do transfer between their locations for free pickup like a lot of big retailers do.
 

OurTown

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I've had a few orders come from Kleen-Rite that could easily have been mailed, but they shipped UPS instead. I'm sure a lot of it is the warehouse people not caring (They mostly hire temp agency workers) but I would think if you request it be mailed they'd probably do it.

Evidently they don't do transfer between their locations for free pickup like a lot of big retailers do.

I have noticed that some of their items are drop ship direct from manufacturer only.
 

OurTown

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For us the smallest box shipped from the closest KR location (almost 500 miles away) via UPS is just under $15. We ordered some spray tips from them and requested they be shipped USPS and it came in at $4.25. We joined the Car Wash Super Store's club but the last three orders we made had to be done at KR because they just didn't have what we needed. I really like their customer service over KR though.
 

MEP001

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I have noticed that some of their items are drop ship direct from manufacturer only.
Sometimes that's for speed, sometimes it's because the manufacturer refuses to ship anything to Kleen-Rite for them to sell because they mishandle them and return them for credit.
 
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