IMHO you should be finding out why the customers are doing the charge back. Is the charge showing on their credit card as a different business name than the name of the wash? Are they scammers that are using the wash and then realize they can get their money back? The person you should be angry...
Investing
Earl,
I would look at investing in Verifone or VIVotech, they are making the readers that will be in every store, gas station, car wash, anywhere you want to accept this type of payment.
Self Serve
There's a self serve on Atlantic just east of Dixie on the north side of the road. There's one on Commercial just east of the turnpike on the south side of the road. There is one on Floranada between Dixie and Federal on the south side of the road. There's a huge one on Mcnab just...
Fort Lauderdale washes
There are a lot of washes in the area. What type do you want to see? There is a self serve on Floranada between Federal and Dixie. There are several touchless at gas stations and there are a bunch of tunnels around as well.
Card industry compliance
PCI compliance or PA DSS compliance is going to be required of every system, regardless of operating system. You will have to check with the manufacturer of your equipment to see if they are on the validated payment systems list. Your processor is going to be the one to...
It is possible the board has a problem. When you say it is not "seeing" the card does that mean when you swipe a card nothing happens? Does the display show credit and cash payment methods or just the 4 wash values? Does cash work fine? If you call the service dept. at American Changer when you...
Mars note in American Auto
If the Mars note is a $2 note then the American will look at it as a note and not a bill. If you have it programmed for $10 it will not give back change if they select a lower value wash.
grace for vets
As a veteran I think this is a wonderful service you guys provide. While you are talking to the veterans you might mention that Golden Coral give a free meal to vet's on Monday November 16th from 5 to 9 pm. They have been doing this for about 15 years. Thanks to all of you who...