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Trash Problem

Have you got any negative feedback from your regulars when you did this? Most of our regulars have little to no trash at all since they keep their cars so clean to begin with.
Some negative feedback at first, some irritation and messiness, but that passed. We had open trash receptacles, and when asked we explained there was trash that we shouldn't handle, like broken glass, needles, etc. We posted signs that read, "due to illegal dumping we could no longer handle the volume of trash we were receiving". And customers saw the trash that we were dealing with. It has been a few years now, and we get very little left behind. Our washes are a lot cleaner now, and look well cared for.
 
At one point, we had six 30-gallon trash cans on site: four up front by the vacuums, one by our plaza, and one in the back. I quickly realized I couldn’t keep up with the volume. No matter how many cans I provided, people would completely fill them.

Eventually, I removed four of the cans and worked with our local police department to get on directed patrol, which sends an officer by once a shift. That helped address the loitering issue, and in turn, it solved a big part of the trash problem.

What surprised me most was the pattern: whether I put out 20 cans or just 2, people would fill whatever was available.
 
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