I purchased a two bay in bay automatic and have converted it to a full service car wash.
I offer three different exterior packages (Basic, Ultimate and Hand Wash) and four Interior/exterior packages (Wash and vacuum, quick detail, full detail, ultimate detail)
Currently the workers use the ACCESS pay stations for the exterior washes and I trust them to do their own accounting for the detail packages. They take the cash and make change for the customer or if it’s a credit card they swipe the card using a handheld processor and have the customer sign.
I only have four package options on the pay stations so I have created different value swipe cards for the pay stations and the workers are supposed to swipe the appropriate package and then attach the receipt to the cash amount or to the credit card receipt.
My problem is the workers could be swiping the lower cost packages on cash transactions and pocketing the difference.
The guys seem really honest and have shown time and again their honesty, but you can never be sure.
I also trust them to fill out their own time cards and I am worried they are giving themselves a few extra hours.
I was more on top of all the details and felt more comfortable about it earlier this year but I have since purchased several new washes and I have a lot less time to spend on site.
I am thinking a new POS system will help keep them more accountable. I would like to buy a thumb print time clock to make sure they guys have to be there to clock in.
1. What POS system would you recommend (keep in mind I don’t have a large budget so DRB is out of my price range)
2. Is there a system that utilizes thumb print clock in or do I need to buy a separate system?
3. Any ideas on how to verify the packages purchased against the receipts?
Thanks!
I offer three different exterior packages (Basic, Ultimate and Hand Wash) and four Interior/exterior packages (Wash and vacuum, quick detail, full detail, ultimate detail)
Currently the workers use the ACCESS pay stations for the exterior washes and I trust them to do their own accounting for the detail packages. They take the cash and make change for the customer or if it’s a credit card they swipe the card using a handheld processor and have the customer sign.
I only have four package options on the pay stations so I have created different value swipe cards for the pay stations and the workers are supposed to swipe the appropriate package and then attach the receipt to the cash amount or to the credit card receipt.
My problem is the workers could be swiping the lower cost packages on cash transactions and pocketing the difference.
The guys seem really honest and have shown time and again their honesty, but you can never be sure.
I also trust them to fill out their own time cards and I am worried they are giving themselves a few extra hours.
I was more on top of all the details and felt more comfortable about it earlier this year but I have since purchased several new washes and I have a lot less time to spend on site.
I am thinking a new POS system will help keep them more accountable. I would like to buy a thumb print time clock to make sure they guys have to be there to clock in.
1. What POS system would you recommend (keep in mind I don’t have a large budget so DRB is out of my price range)
2. Is there a system that utilizes thumb print clock in or do I need to buy a separate system?
3. Any ideas on how to verify the packages purchased against the receipts?
Thanks!