- Sep 3, 2007
- Reaction score
- Hoover, Alabama
I have nayax. I caught hell getting one wired up. After that I did the next ones myself. In SS bays. I lil trouble with customer service. But as I use them more Im getting better at it. And got the covers with mine. Going on 1 year. So for so good. Warranty is up now. So I will see how long they last now. My customers were coin base people but I’m seeing an increase in cc sales. And now I can track sales per a bay better.I wish the website was just difficult, I found it to be impossible! Maybe with repetition it would have gotten easier but I never got my Nayax units installed because of other reasons. The website interface is truly overwhelming.
Harry is worthless along with everyone at Nayax. I have over 40 units and they don’t return calls. I keep trying to get help changing a bank account for my readers for over 6 months. Need child accounts to separate locations.Since I started this post, I purchased 2 of the NAYAX units for 1 site. Figured I'd get through the entire experience in setting up those, before tackling the other two locations. Its taken over a month to register the units with NAYAX and partake in the exhaustive "onboarding" process of getting setup as a customer accepting transactions. That all ended on April 9th, and I received notice that I would be hearing from them within 10 days with my account login information and could begin processing payments. It's now April 30th, and still not a peep from NAYAX. To say that I'm frustrated would be an understatement, and I haven't even begun using the damn things! I'm attending the Car Wash Show in Vegas, and I'm planning on giving Harry Kozloski an earful. I'm just glad I didn't purchase all 10 of the units that I need, and limited it to just 2 bays at one site.
The car wash sector is such a small part of their business in the big picture, I doubt they will ever do that. But I have been happy with my nayax units, nayax support has been able to get them to do whatever I needed in SS baysCrytopay was easy. Nayax is a computer that can do so much more than Crytopay. They should offer a dummy down system that is programmed to Carwash so we can view software that pertains to our industry.
What are some of the things you can do with it besides the accounting part? I have Nayax on my vending and the dashboard is nice.Crytopay was easy. Nayax is a computer that can do so much more than Crytopay. They should offer a dummy down system that is programmed to Carwash so we can view software that pertains to our industry.
Not sure if this is helpful but I have been able to setup both contactless card (with my car wash name and logo on them) as well as refund and prepaid cards with the Monyx app. It took a bit to figure it out but now it is easy to setup and manage. I am also able to start each bay with my phone if a customer is having a issue and contacts me with a problem.@tdlconceptsllc , how did you get CashApp to work with Nayax? What I found is that you can add the CashApp card to Goodle/Apple Pay and use it as a normal payment method via NFC. Did you find another way, without the card and without Google/Apple pay?
CashApp would be one reason I would keep insisting on getting Nayax to work..
Nayax units are great, customer service is the absolute worst when tech support is needed. Good luck getting ahold of someone on the phone let alone a call back. Cryptopay, though not as sleek as Nayax works just fine and is the way to go for their stellar customer service alone. Also, as a side note, Nayax does a temporary hold for the max you charge at your site, often confusing and upsetting customers who think that’s the final charge. With Cryptopay, I just do a $5 pre authorization even though my max charge is $15 (count up) and have next to zero complaints for such a small amount.I'm getting ready to make the purchase of new credit card readers (swipe, chip, & tap) for my 8 SS bays. I've been using the Mercury Payment System from Carolina Pride and its been great for 10+ years. Unfortunately they sold off the software to a company in Canada called Spiffy Wash Systems and it is no longer supported by CP. We constantly have software crashes, etc. and Spiffy is nonresponsive to our call. My customers are getting frustrated. At the ICA show in Nashville, we checked out both Crypto Pay as well as the Nayax equipment. I'm leaning towards Nayax because the readers handle all three methods (swipe, chip, tap) with one box. I've done a search on both here and read most of the posts. Some folks back in 2019/20 were having terrible luck with Nayax from readers getting wet and locking up, poor customer service when they called in, etc. That was a few years ago, and I'm wondering if anyone can give an update on more recent installs, and if the same problems are still present.
Thanks in advance.