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Nayax question? Ask Harry the Nayax Expert

Etowah
hkozlovsky said:
Hi Blanco.

Thank you for reaching out.

Always best to email or text me.

I will need to get the specifics. Please contact me using the contact information I posted at the top of the sticky and pasted below. Once I receive it, I will get back to you.

Thank you and looking forward.

Harry

Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015 (Text)
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Posting this here again.

Harry,

Why dont you answer customers calls and/or respond to text messages. You've been ignoring me for months. May 8 you were going to have someone look into my issues and get back to me. Ever since then all I hear is crickets. Ive been calling you and texting you.
 

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I've PM'd him as well as emailed people at Nayax asking some basic but technical questions. Absolutely abysmal response ( none to totally irrelevant to question asked).
 
Hi.

To both Blanco and The Car Wash Guy:

Apologies. I help many people who reach out but do not know from aliases used in the groups who they are for me to look up the background.

Please send me an email or forward back the last email to my email below (and refer to the alias you use here) and I’ll look into and get back.

Thank you and have a great weekend.

Harry

Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015 (Text)
 
hkozlovsky said:
Hi.

To both Blanco and The Car Wash Guy:

Apologies. I help many people who reach out but do not know from aliases used in the groups who they are for me to look up the background.

Please send me an email or forward back the last email to my email below (and refer to the alias you use here) and I’ll look into and get back.

Thank you and have a great weekend.

Harry

Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015 (Text)
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Im not sure what "aliases" has to do with responding to a customer whether we are on the forum or not.

We have texted back and forth from April 10 to May 8 about these issues. I can post the screen shots if you would like. After that though no response even with multiple attempts to contact you via text/cell.

No sense in wasting my time to email you now to "possibly" get a response/solution. TBH you should not ask me to send a email to repeat the same thing we gone over half a year ago and is documented in text. Instead maybe look through your texts and reach out. I dont run on your schedule and I certainly never asked you to run on mine because if it was my choice it would have been solved in a few days not almost 6 months and me having to make this public on the forum.

One thing I am for sure of though is your still collecting payment every month for all the devices that dont work while ive been waiting for you to respond for almost 6 months. Funny how your billing goes through like clockwork though.

The last text was my last attempt. I purchased new meter doors and installed Cryptopay. Good luck.
 
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Hi Blanco.

Apologies again.

By Aliases I was not tying to make excuses but was asking for more then “Blanco”, such as email
address or account name in our system, so I can look up any of the details in your account.

I don’t want you to waste time you don’t have. Only if able, please email me those details to harry@nayax.com so I can see the details of what was missed and move them around internally.

If you are billed for unused or unfulfilled services, once you email me, I can direct on getting your statement corrected and prevented from coming to you.

Again, it sounds like we communicated and nothing was resolved and I am truly sorry for that. Once I see those details, if you can email them to me, I’ll be able to see what was missed on our part and since it is too late to correct it for you, it will be important for me to know for the future.

All the best and have a great weekend.

Thank you.

Harry

Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015
 
Just wanted to share that as of Friday 9/5, my wife and I became multi-site owner/operators acquiring our second wash. The new location is a 6 bay self serve, and it's outfitted with Nayax credit card terminals in each bay.

I reached out to Harry to help with the onboarding process, because we are new to Nayax and had only a 2 week window to get set-up I was worried we might not have the terminals working on Day 1.

Harry was responsive and helped us get setup and so far we haven't experienced a hiccup. Thanks!
 
Thanks so much Chris for the kind words.

Feel free to reach out anytime.

FYI.. Hot of the press from a few days ago - https://www.ynetnews.com/business/article/b1ghavd5ll.

As I have written, for those looking beyond today but into the future, technology matters when buying payment devices and not simply receptors to take credit cards. It will increase revenue and forgo extra costs later as many have had to pay in the past.

Good luck Chris.

Thank you.

Harry

Harry Kozlovsky
Senior Director Solution Sales, Nayax
harry@nayax.com
410-302-9015 (Text)
 
Big Chris said:
Just wanted to share that as of Friday 9/5, my wife and I became multi-site owner/operators acquiring our second wash. The new location is a 6 bay self serve, and it's outfitted with Nayax credit card terminals in each bay.

I reached out to Harry to help with the onboarding process, because we are new to Nayax and had only a 2 week window to get set-up I was worried we might not have the terminals working on Day 1.

Harry was responsive and helped us get setup and so far we haven't experienced a hiccup. Thanks!
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Congrats on the new purchase!
 
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