Carwashking
Active member
I have
Car Wash Forum
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Nayax question? Ask Harry the Nayax Expert
- Thread starter hkozlovsky
- Start date
lighthousecarwash
Active member
I am too but only 1 of 3 locations.
lighthousecarwash
Active member
Opened a case. Harry and a tech responded to my email. Looks like they made a change and pushed to all my readers. They are processing now.
Call support don't use email. They emailed me and said it would be a couple of days, I then called and she fixed it in a few minutes while I was on the phone.
lighthousecarwash
Active member
Agreed. I opened a case in the portal then emailed Harry.
Posting this here again.
Harry,
Why dont you answer customers calls and/or respond to text messages. You've been ignoring me for months. May 8 you were going to have someone look into my issues and get back to me. Ever since then all I hear is crickets. Ive been calling you and texting you.
Attachments
Car_Wash_Guy
Well-known member
I've PM'd him as well as emailed people at Nayax asking some basic but technical questions. Absolutely abysmal response ( none to totally irrelevant to question asked).
hkozlovsky
Member
Hi.
To both Blanco and The Car Wash Guy:
Apologies. I help many people who reach out but do not know from aliases used in the groups who they are for me to look up the background.
Please send me an email or forward back the last email to my email below (and refer to the alias you use here) and I’ll look into and get back.
Thank you and have a great weekend.
Harry
Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015 (Text)
To both Blanco and The Car Wash Guy:
Apologies. I help many people who reach out but do not know from aliases used in the groups who they are for me to look up the background.
Please send me an email or forward back the last email to my email below (and refer to the alias you use here) and I’ll look into and get back.
Thank you and have a great weekend.
Harry
Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015 (Text)
Im not sure what "aliases" has to do with responding to a customer whether we are on the forum or not.
We have texted back and forth from April 10 to May 8 about these issues. I can post the screen shots if you would like. After that though no response even with multiple attempts to contact you via text/cell.
No sense in wasting my time to email you now to "possibly" get a response/solution. TBH you should not ask me to send a email to repeat the same thing we gone over half a year ago and is documented in text. Instead maybe look through your texts and reach out. I dont run on your schedule and I certainly never asked you to run on mine because if it was my choice it would have been solved in a few days not almost 6 months and me having to make this public on the forum.
One thing I am for sure of though is your still collecting payment every month for all the devices that dont work while ive been waiting for you to respond for almost 6 months. Funny how your billing goes through like clockwork though.
The last text was my last attempt. I purchased new meter doors and installed Cryptopay. Good luck.
Last edited:
hkozlovsky
Member
Hi Blanco.
Apologies again.
By Aliases I was not tying to make excuses but was asking for more then “Blanco”, such as email
address or account name in our system, so I can look up any of the details in your account.
I don’t want you to waste time you don’t have. Only if able, please email me those details to harry@nayax.com so I can see the details of what was missed and move them around internally.
If you are billed for unused or unfulfilled services, once you email me, I can direct on getting your statement corrected and prevented from coming to you.
Again, it sounds like we communicated and nothing was resolved and I am truly sorry for that. Once I see those details, if you can email them to me, I’ll be able to see what was missed on our part and since it is too late to correct it for you, it will be important for me to know for the future.
All the best and have a great weekend.
Thank you.
Harry
Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015
Apologies again.
By Aliases I was not tying to make excuses but was asking for more then “Blanco”, such as email
address or account name in our system, so I can look up any of the details in your account.
I don’t want you to waste time you don’t have. Only if able, please email me those details to harry@nayax.com so I can see the details of what was missed and move them around internally.
If you are billed for unused or unfulfilled services, once you email me, I can direct on getting your statement corrected and prevented from coming to you.
Again, it sounds like we communicated and nothing was resolved and I am truly sorry for that. Once I see those details, if you can email them to me, I’ll be able to see what was missed on our part and since it is too late to correct it for you, it will be important for me to know for the future.
All the best and have a great weekend.
Thank you.
Harry
Harry Kozlovsky
Senior Director of Solution Sales, Nayax Harry@nayax.com
410-302-9015
