I have two Nayax units and two of Johns boards and have yet to install them. The reason I have not installed them is two fold...
First, if you use Nayax to process the rate is extremely competitive at 2.5% regardless of if its is a rewards card, debit card, apple pay etc. Thats the good news. The bad news is it shows up on the customers credit card statement simply as 'Nayax Vending 34 Hunt Valley MD". I was unaware that my wash name would not appear. The reason for this is that Nayax is the holder of the merchant account, not you.
The second reason is that our wash prices range from $10 to $19. When a customer buys a wash the Nayax unit authorizes for the $19 regardless of whether they swiped first or chose a wash first. That is not how it was explained to me. If they choose the wash first, there is no reason to authorize for any other amount than that in my mind. The way people instantly check purchases on their smart phones makes this a problem.
Combine these two issues and I think I would be in for a litany of phone calls asking what is going on. So as of this moment I am still paying my two $7.50/mo fee for each unit until I can get back at it and figure something out. If one of these two issues could be resolved I might try it with added signage, but both, no way.
Thank you for your reply. I am from Canada and instead of Nayax I can chose First Data as the payment processor. They also offer the same rate (2.5%) and it will show my business name in the customer's statement. But, I don't like credit cards being authorized for the highest package even when the wash package is selected first.
I have already opened accounts with First Data and Nayax but, I want to confirm all the major issues have been fixed before installing the unit. Thanks.