Issues with cryptopay tap plus

[RAAOO7]

Yes still major problems.
1. The tap device freezes and wont accept payment until you power cycle.
2. Tap device randomly will go into a count up mode. (need power cycle) to reset it.
Theres major software issues they need to address.

 

[soapy]

I have 2 locations that use swipe and crypto tap and they have work great. I have a single location that only has swipe and I was wanting to add crypto tap but now you can only get get the tap plus. I see folks are having some problems with the tap plus so I am a little worried but think I will do like Greg and have them slave to the swipers until they go dead.

 

[OurTown]

I have 2 locations that use swipe and crypto tap and they have work great. I have a single location that only has swipe and I was wanting to add crypto tap but now you can only get get the tap plus. I see folks are having some problems with the tap plus so I am a little worried but think I will do like Greg and have them slave to the swipers until they go dead.

There are still issues with the Tap Plus units when they are paired to the swipers.

 

[OurTown]

Cryptopay better get their crap together, or they might be staring down a class action lawsuit.

 

[Overachiever]

One of the funnest car wash things I do is go to booths at the expo and ask them hard questions about stuff like this, while there are tons of other people around... lol. I'll be sure to grill them on this subject next month. I had switch my swipers to tap plus units on my list of things to do this year.

 

[Greg Pack]

Tech suggested i reseat the ribbon cable onthe display. I had doubts because the power to the unit does not pass thru the ribbon cable. To my surprise it did make it work. The point is it was a connectivity issue in my case. it sounds like everyone else has a differrent problem but hopefully this helps somebody.

the ribbon cable on the WSII supplies power to the cryptopay "brain"

 

[Greg Pack]

Had my tap plus units installed on nine devices for a couple of months. They are all programmed to work as slaves to the swipers. everything is count up The bays have dixmor led6 timers. The vacs have dixmor 7 or 9 timers. Two units on the wash select II. I haven't experienced any significant problems and it's been a pretty busy Month with several thousand transactions. About a week ago I did have one guy call and although the card worked for him in the IBA bay, it would cut off after thirty seconds or so in the SS bay. But it worked for everyone else. I would normally chalk that up to an insufficient card balance to clear pre auth but it worked for the auto and no denial record in virtual terminal.

 

[jeoc24]

Had my tap plus units installed on nine devices for a couple of months. They are all programmed to work as slaves to the swipers. everything is count up The bays have dixmor led6 timers. The vacs have dixmor 7 or 9 timers. Two units on the wash select II. I haven't experienced any significant problems and it's been a pretty busy Month with several thousand transactions. About a week ago I did have one guy call and although the card worked for him in the IBA bay, it would cut off after thirty seconds or so in the SS bay. But it worked for everyone else. I would normally chalk that up to an insufficient card balance to clear pre auth but it worked for the auto and no denial record in virtual terminal.

Ignorance- what’s the WSII?

 

[Greg Pack]

Wash Select II paystation

 

[Blanco]

There are still issues with the Tap Plus units when they are paired to the swipers.

What issues are you having? Ive had 6 tap plus on vacs. I had to reset one a few years ago and today I did one. They are not paired to swipers though.

Cryptopay better get their crap together, or they might be staring down a class action lawsuit.

Its funny I seen an article today about a 5 million dollar class action lawsuit filed again Tommys Car Wash. Not that 5 mil will make or break but I hope they have to pay it for all the mom and pop operations they took down. The suit is about every wash club package produces the same result. I honestly cant not agree as it is a brush wash and not a touchless. The chemical guys will hate me for saying that

 

[OurTown]

What issues are you having? Ive had 6 tap plus on vacs. I had to reset one a few years ago and today I did one. They are not paired to swipers though.

Its funny I seen an article today about a 5 million dollar class action lawsuit filed again Tommys Car Wash. Not that 5 mil will make or break but I hope they have to pay it for all the mom and pop operations they took down. The suit is about every wash club package produces the same result. I honestly cant not agree as it is a brush wash and not a touchless. The chemical guys will hate me for saying that

We do not have the Tap Plus, but I know someone who has had a lot of problems with them. They would go offline and need to be restarted, and I think there were other issues. He had them paired and not paired, and still had issues either way. Cryptopay worked with him and modified the software. Last I heard, they were working better. We have the regular Cryptotap units that have to be paired to a swiper. We bought 11 of them, put 10 in service to give us a spare. They have been mostly reliable, but two failed within a year and were replaced under warranty. They do not sell the Cryptotap units now, so we would be forced to buy the Tap Plus if we needed to buy any. Something I think about often is how so many people have essentially no issues with a product, and many others have nothing but trouble. Dencar falls into that category.

 

[soapy]

MY last month crypto pay cost was only 3.3% of sales. I can sure live with that after getting away from the Tsys crap. I sove more than enough to make a payment on a new pickup.

 

[OurTown]

MY last month crypto pay cost was only 3.3% of sales. I can sure live with that after getting away from the Tsys crap. I sove more than enough to make a payment on a new pickup.

I have not heard of anyone who has that low of fees from them. Ours was 4.5% in March with an $11.10 average ticket, and in February it was 4.7% on a $9.91 average ticket. Our auto wash is on another platform, so we only have SS bays, vacs, and vending on Cryptopay. What is your average ticket?

 

[Greg Pack]

Wow soapy, that's super low. I'm running 4.1% on a $11-$12 range avg transaction.

I understand rewards cards are higher, and chargebacks can play a role, although it shouldn't be significant. My understanding is on a chargeback you pay fees both ways. Does anyone know if that is true?

 

[OurTown]

Wow soapy, that's super low. I'm running 4.1% on a $11-$12 range avg transaction.

I understand rewards cards are higher, and chargebacks can play a role, although it shouldn't be significant. My understanding is on a chargeback you pay fees both ways. Does anyone know if that is true?

I'm not sure about the chargeback fees, but we only get a few a year so I doubt that plays into the total fees much for us. Also, those two months that I posted about had no chargebacks.

 

[GoBuckeyes]

I just checked my Cryptopay all in fees for three of my sites, my busiest and my two slowest. Busiest had an avg ticket of $14.84 and was 3.23%, the other two had averages of $10.63 and $10.23 with fees of 3.56% and 3.64% respectively. This was for the month of February but is representative of the full year. Tsys was significantly higher than those. Even back in the day before Tsys got bought out they were more than a point higher. I think you'd be hard pressed to beat Cryptopay.

 

[Car_Wash_Guy]

One of the funnest car wash things I do is go to booths at the expo and ask them hard questions about stuff like this, while there are tons of other people around... lol. I'll be sure to grill them on this subject next month. I had switch my swipers to tap plus units on my list of things to do this year.

I'll go around with you lol

 

[Cwajciec]

I had this issue again in Feb 2026 on 1 out of 3 bays that have Tap+. I power cycled that bay and all is ok again. I hope this doesn't become a trend, but it would be a good idea to power cycle the bays every once in a while, I guess.

Third time that the same one of my 3 Tap+ stopped reading cards with no warning. This time I did some troubleshooting. Bezel lights were normal, but when presented with a credit card, nothing happens. No charges either. Interestingly, when showing the attendant card the Tap+ beeps but does not send any signal to the timer or the internet. The timer is LED6 but that is not the issue, the Tap+ never sends any signal and doesn't try to talk to the coordinator.

I texted Cryptopay support as well, and they said everyhing was online, and they don't know why that Tap+ was not accepting cards. No suggestions to troubleshoot or offer explanation. Power cycling fixed the issue again, for now. I guess I need to add flipping the breakers every week to regular car wash maintenance items.....

 

[jeoc24]

I have 4 tap + at all of my IBA’s- same issues - intermittently does not accept cards- if I power cycle it will work but that’s getting ridiculous. I have modified names for my washes. They told me to change the names of my washes to align with what’s in the current Hamilton system. That will alleviate the issues. I’m not entirely convinced but I’m at a loss for what to do. Just might have to.