Bought my wash last year and it's doing pretty good now. The previous owners however were clueless on how to run a wash. So the majority of reviews are one star. The ones from my owning it are 4 or 5 star. But the bad ones bring the average way down. I tried to find a way to have Google remove with no luck. Heard a radio ad from Reputation Defenders and talked to them. They said they could do it for $4,000. That's just crazy. Anyone know how to do this? I always respond to any review, good or bad.