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Dencar Virtual Kiosk
- Thread starter HeyVern
- Start date
OurTown
Well-known member
I know someone who has them in self serve bays. I thought he was on here, but I can't find his profile. He told me that some of the features that they promised do not work yet. It seems like there was another issue, but I can't remember what it was. They worked it out, IIRC. From what I gather, they can't do count up yet, and they do not have a vending machine solution. It seems like every product they launch these days has issues. Are you a member of the Dencar Car Wash Innovators Hub group on Facebook? There are over 500 members on there, and I'm sure you will get a better response if you ask the question there.
https://www.facebook.com/groups/1311476170236327
https://www.facebook.com/groups/1311476170236327
Exactly the issues I was expecting hear. Though, I believe they do have count up working now, or at least was told they do.
Yeah, I was asking about the virtual pay stations for the self serve bays. I already have Dencar paystations on the automatic bays
oooh sorry. i didnt read which forum i was responding to. we have cc swipe, tap pay, qr codes, and bill acceptors in 3 out of $ SS bays. 1 bay is an express bay that accepts everything listed but cash.... sometimes the qr codes work...sometimes they dont. i believe its tied into which monthly package they have for us.
WOW 24 hours? That makes me appreciate the 1 hour hold time to get through to Hamilton on the phone whenever I need them. Even if there hold music sucks.
AnalyticWash
Well-known member
I'm not here to bash on Hamilton, but a hundred year old company that still makes its customers sit on hold for an hour is little too dusty for me...
FYI, Dencar support is available 7 days a week 8am to 8pm EST. If you open a support ticket someone usually reaches back out within the hour, without wasting your time on hold.
Dencar has always gotten back to me in less than an hour, even if it is after hours.
That’s good to hear. Makes me wonder where Annora came up with 24 hours from.
lighthousecarwash
Active member
I saw them for sale. Are they yours? Curious if someone finally got sick of getting them working and ripped them out and put in a different vendor.
No sir they are not. I’m assuming that’s the case. From my understanding 2 of the 3 were installed and never used. There taking them out and installing something else before they open the wash up. Must be pretty serious though to throw away money like that.
Great deal for dencar lovers though.
lighthousecarwash
Active member
I get it though. If you have problems and can’t open your business, it would be worth it to ditch them now before you open and have to constantly work on them.
I don't know, I can only speak to my experience. Dencar definitely has their issues but tech support hasn't been one for me. The whole reason I posted this thread is because I am aware of their issues when releasing a new product and I want to know if they've been worked out before buying.
Have you found anything out from outside this thread? A wash owner by me wants to try one but they keep telling him there backordered. I told him to only buy one and see how it works before diving in at $1400 a piece.
I've heard from a few on Facebook, seem to be working for the most part, but still working on issues. I talked to a distributor who has somebody wanting them but they haven't been able to get the units from Dencar. Pretty much all the issues you'd expect with a new product from Dencar. I'd say wait at least a year and see if they've worked things out.