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Cryptopay threatening me to change to Worldpay

Dave in IL

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Got an email from Cryptopay saying I had to switch to Worldpay as the gateway we are now using will be discontinued. We have used First Data since we began with Cryptopay and are happy with how it works. Went through this a few years ago when Cryptopay and Worldpay got in bed together. At that time they told us we had no other choice and had to switch. But, First Data disagreed and we have continued uninterrupted ever since. With this second threat today, I again contacted my First Data rep and was told they could not interrupt my service and the implication of not having a choice was unethical. Just thought I would pass this along to others who might be bullied into switching when it isn't necessary. As always, check with your current provider first. I really do not like being lied to and bullied by people I am paying money too.
 

Dave in IL

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I recall a whole lot of discussions on this forum concerning issues with Worldpay. Crazy fees, difficult customer service, chargeback fee hassles etc. Are things better with them now?
 

DakotaHoskins

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Worldpay is a horrible company. We used to have them for a corporate Restraunt chain. When they merged with vantiv it was going to cost $250 per register to continue processing with them. A huge expense for 64 locations with 4 terminals each. Worldpay refused to pay for this and then shut off gift cards across all locations. Over 30,000 gift cards were still in circulation that store owners now had no idea of balances customers had. The chain has since switched to another processor. We also have had horror stories with our car wash accounts. I would not switch under any circumstances. We have been spending the extra money on Washgear just to avoid dealing with worldpay on the autos.
 

HCCW

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Got an email from Cryptopay saying I had to switch to Worldpay as the gateway we are now using will be discontinued. We have used First Data since we began with Cryptopay and are happy with how it works. Went through this a few years ago when Cryptopay and Worldpay got in bed together. At that time they told us we had no other choice and had to switch. But, First Data disagreed and we have continued uninterrupted ever since. With this second threat today, I again contacted my First Data rep and was told they could not interrupt my service and the implication of not having a choice was unethical. Just thought I would pass this along to others who might be bullied into switching when it isn't necessary. As always, check with your current provider first. I really do not like being lied to and bullied by people I am paying money too.
Good for you! My long time processor Itransact switched to worldpay and what a nightmare they are! 21 years of no issues and all of a sudden I had nonstop issues and worldpay couldn’t find their rear end with both hands. If I were you and things are working smoothly, I’d never switch to worldpay. As it was, I switched everything to an outstanding new service a year ago and couldn’t be happier. They even take care of all my PCI stuff!!! Scans and all. What a relief. I got SO sick of wasting time on that every quarter.
 
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