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Cryptopay Credit Card won't fit in swiper

sparkey

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I had a customer today that had a credit card that physically wouldn't fit through the cryptopay swiper slot. I even tried the card and there was no way it was going to fit. I tried my card and thought it was tighter than I am used to seeing on credit card readers. Has anyone else had this issue? Are some credit cards thicker than others?
 

APW

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I might be totally wrong but it seems like I remember there being some screws on the back of the swiper that you can loosen that will allow a little more width.
 

sparkey

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I might be totally wrong but it seems like I remember there being some screws on the back of the swiper that you can loosen that will allow a little more width.
I called cryptopay and they told me there is no adjustment and never heard of the issue before. That's why I thought I would check here.
 

DiamondWash

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Cold makes the plastic condense thus making the credit cards hard to swipe I had the same issues when I used to have the cryptopay swipers.
 

David Rolf

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I had this exact problem a couple of months ago. Cleaned the swiper a few times with no luck. I had to send the swiper in for repair. They never tell you which part failed but it now works great. I finally bought a spare swiper to have in stock so I'm not down at any one time.
 

daynightsigns

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I had this exact problem a couple of months ago. Cleaned the swiper a few times with no luck. I had to send the swiper in for repair. They never tell you which part failed but it now works great. I finally bought a spare swiper to have in stock so I'm not down at any one time.
Did you have alot of " BAD SWIPES"? I have way to many IMO!
 
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