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Thought I would share something that we have been doing. We had been having a lot of difficult customers and my employees were having a hard time dealing with them. We had a meeting and one of my guys said damn they just need a lollipop. Well, I got some and it really has helped. They give...

I have not been checking in much lately on the forum..but I was surfing it today and re-read an article written by WR. It just brought back a lot of good memories about when this forum started and how much it contributed to me being a better operator. I really miss WR - he was great. Just...

I received a call from a daughter of one of my customers (her Mom didn't speak English). She told me her Mother had been had at my car wash & was "exposed" to a guy "exposing" himself. I got it on my camera system - not something fun to look at. However, she just called me back & told me the...

I would like to figure out a better way to answer common questions that customers call me everyday about - pending charges on their credit cards, locations & hours & prices, do I have a place to accept motor homes. I currently have my cell phone listed for a contact number at my washes but I...

Getting hit hard in San Diego County right now - prying open meter boxes. 6 breakins in the last 2 days. If you have been hit, contact me at Charitycarwash@yahoo.com. We are trying to get all the information to the police. These are professionals.

Thought I would share a nice call I got yesterday especially since it's Christmas time. It's been raining here in southern California, but a regular customer (10 years he said) called me out of the blue to tell me that my employee had dug in the dumpster to find his coffee mug that he had...

I realized today how much my life as a self-serve operator has changed since I put cameras at all my washes with internet access. I looked at the washes before I left this morning. 1st one - everything seemed good, bays clean, trashed picked up & changer working. I didn't stop at that one...