Car Wash Forum

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  1. Kimberly Berg

    Looking for a Mobile App for Self Serve and IBA

    Other things I wanted to share. Coinless uses Cardpointe for their processing. They charge .20/per transaction for ALL credit card transactions, including the ones that are DECLINED. I talked to Coinless yesterday and they suggested reducing my $15 Pre-Authorization to a lesser amount, so...
  2. Kimberly Berg

    Unbelievable!

    So they stole just the chain link fencing and none of your stuff!?? Crazy!!
  3. Kimberly Berg

    Looking for a Mobile App for Self Serve and IBA

    Hi Greg, I spend a minimal amount of time managing the app. It manages itself pretty well. I check the REVIEWS in the app 2x a day, for customer issues. Takes about 5-10 minutes a day. Most feedback is from happy customers giving 5 droplet reviews. Occasionally, I get a 2 or 3 droplet...
  4. Kimberly Berg

    Looking for a Mobile App for Self Serve and IBA

    Contact CoinlessMobile.com. I have a 5 bay SS car wash in Northern California. We have 4 Express Tunnels in each direction around me. We added Coinless in September 2022 and very happy with the results! They offer both Loyalty & Membership programs. We went with Loyalty Program, and setup...
  5. Kimberly Berg

    What was your worst customer?

    OMG! The photos say it all!! 😲 o_O🤬 What a f#@$ing MESS! I hope it was water-based & they cleaned it ALL up!
  6. Kimberly Berg

    How to conveniently program LED6 Timers with 24V Transformer

    I received new Dixmor LED6 timers and needed to program them, with custom text. It’s been so hot & busy at my car wash in California, that it’s NOT convenient or comfortable to stand in each bay (5 bays), changing one character at a time. I’m searching & selecting capital letters, lowercase...
  7. Kimberly Berg

    SLUGBUSTER 2

    I, too find a lot of paperclips, Bobby pins and floss sticks around our vacuums and have seen them used to pull hair & debris clogging the vacuum claws.
  8. Kimberly Berg

    What was your worst customer?

    Be careful with Rubbing Alcohol on decals. We use it a lot and love it to clean metal. But depending on the ink they use on decals, it can remove the finish. It ruined my Little Trees decal.
  9. Kimberly Berg

    What was your worst customer?

    You're right Randy, we're NOT a Lost & Found! Reminds me of the customer I met a few years ago while I was emptying my vacuums. He was SO grateful to finally meet the person who took care of the vacuums. He proceeded to tell me this L O N G story about his father being a long-time Mason...
  10. Kimberly Berg

    Car Wash, Samoa style

    Thanks for the fun post Greg! I hope you enjoy your holiday in Samoa. 👋🥰🏝
  11. Kimberly Berg

    Summer? Help fill in the blank_______

    Hot and busy here in California! 🤑
  12. Kimberly Berg

    What was your worst customer?

    3 years ago these guys came in and washed out their oil tank, using the HP nozzle. When they were done, the nozzle was covered in thick, black grease and then hung it back in the wand holder! The next customer alerted us and we headed over to clean up the bay. Took awhile to clean up the...
  13. Kimberly Berg

    What was your worst customer?

    JMMUSTANG - Awesome story! I'd love to see AFTER photos from your video camera, unless it was damaged by the flames? 🔥
  14. Kimberly Berg

    I let my girlfriend replace vac door gaskets

    Thank you, very valuable tip!! Replacing the vacuum gaskets is a chore I dread.... 😣
  15. Kimberly Berg

    Erie/Hog Hair Brushes - Customers abusing brush

    Do you have enough foaming soap coming out of the HH brushes? The lubricity should help preserve the brushes. If they're using the brushes dry, I would suggest switching to nylon brushes.
  16. Kimberly Berg

    Erie/Hog Hair Brushes - Customers abusing brush

    MEP really does have a sense of humor!! ;) God bless your girlfriend!! :love:
  17. Kimberly Berg

    Self-serve memberships

    I have a high-end 5-bay SS car wash. We installed Coinless app 10 months ago, and they offer both a Loyalty Program and Membership Club. I decided to go with the Loyalty Program, where for every $50 spent, the customer will receive $5 in credits. My thinking was that I would rather "reward" a...
  18. Kimberly Berg

    Great customer service from Coinless!

    As I've posted before, we installed the Coinless mobile payment app at my SS Car Wash 10 months ago (September 2022). Customers can purchase $1 tokens with cash, credit cards, Apple Pay and Google Pay. But tokens have become expensive and labor intensive keeping them clean and polished...
  19. Kimberly Berg

    Extending hose life

    ShinePro - I'm curious about the Mosmatic hoses. Could you post a photo??
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