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Sounds like power issue, call me when you are at site and we can go over this. Chip @ Laurel 847-674-0064

Earl, slight correction here - I have stopped trying to get you to upgrade to electronic. I switched gears a few years ago to working on your son to get this accomplished!

For the Laurel vending machines you have to use the non-button Cryptopay swipers. The software coding is different for vending machines (MDB is the term) as compared to timers. Also the button would confuse some people as they need to push the selection button on the 3 or 5 column machines to...

We offer choice of Parker Slugbuster, IDX MA850, Microcoin QL and the Comestero RM5 for European customers. The MA850 is the updated version of the MA800 and it has been very reliable but the switch was Feb 2018 so not long enough in our book to say for sure it is solid choice. We started...

The Model 2100 machine has $1.00 max price, the Model 300 has $3.00 max price. Probably the most common question lately is can I put the $3 coin mech in the Model 2100 because of the desire to have $1.25 price. To do that you have to change the coin mechanism, the door and the magazine...

The Nayax credit card system uses Verizon as their cell connection so that might be the way to go for you. We use Nayax on our vending machines to sell locks at some self storage facilities and those locations are typically rural and it has worked about pretty good.

Frank called us two weeks ago for help on a vending machine and the caller ID had BACA Changers (or just BACA maybe, I can't remember for sure) so he was active recently.

Available through our distributors, we are supplying info to them now.

MEP is correct, you can't use every other shelf in our drop-shelf venders. Little known fact is we developed a 19 shelf magazine assembly that is interchangeable in our machines for the 24 shelf asemblies. Same size, same mounting pattern. 1 7/8" shelf to shelf as compared to 1 1/4" so this...

For Laurel vending machines quarters are in position 6 and dollar coins in 5.

My personal VISA card was expiring so I assumed for sure I would get the new one with the chip but I guess Chase United Mileage Plus has not deemed it necessary yet since the card came and it is mag stripe only. Maybe they will make the switch and send one before this one expires in mid 2018?

There will be a self serve educational roundtable discussion on this tomorrow (Thur) at the ICA show, 9:15am. Cryptopay, Worldpay and Magtech rep's will be there.

The friction you mention from the edge of the metal against the shelves 'latch wire' is the culprit. To understand exactly where this is - take a shelf this has vended a product and is in the down position - now slowly bring it up to just before it is going to latch into position - you will...

Ours came today, can't wait to read it.

We don't remove decals too often but we put them on daily and our experience is that dish soap in water works great. The decal on the Little Trees machine door is the biggest and they go on easily this way w/o any bubbles. Windex is used by many people and it is fine too it's just that we use...

The IDX MA812 can accept up to 12 coins, we just found out about it with a recent shipment of venders to Canada.

Please call me to troubleshoot, I just got back from the ICA show so I apologize if you tried to get me in the last few days. Possibly the caps are being knocked a little loose when loading? Be careful not to drop them from the top, insert at the top and hold them as they descend down. Chip...

Wendy's, We do make a 'bottom guard' to combat this problem, you bolt it onto the bottom of the cabinet and the protruding front lip of the guard interferes with their angle of entry which is how they are getting into the cabinet. http://www.laurelmetal.com/images/bottomshelf600.jpg Chip

The D&S venders use solenoids to actuate the shelf drop, not motors, and I would guess the solenoid is bad. To isolate the problem take the solenoid off and manually move the bar on the back of the shelf unit to drop shelves, if they drop then it is most likely the solenoid.

After you power back up press the UP & DOWN buttons (on the circuit board) simultaneously to reset. On the shiny black sheet that covers the circuit board if you look at the top it has 'To Clear Any Malfunctions' press UP & DOWN. Call me if this does not bring it back to life.