pitzerwm
Active member
Some of you remember and got a copy of the book QBQ, which I think is a must read book, I still get his news letter and this month this was his story.
[SIZE=+1]So recently when I was running errands in our fine little town of Brighton, Colorado, and my wife, Karen, sent me a text saying, Your truck is pretty dirty. Go to the QBQ! car wash?I knew exactly what she meant. Here's her story:[/SIZE]
[SIZE=+1]Just the evening before she had decided to get her mini-van (she's a true American Mom!) a quick wash. She pulled into My Car Wash of Brighton. She chose the "touchless automatic," paid $6 with her debit card, and drove into the stall. The hoses and sprayers began to twist and spin?and then they stopped. Clearly something was broken as they attacked just one fender for several minutes. Stuck inside the stall, Karen squeezed out of her vehicle and asked the woman waiting behind her to move. After backing out, my wife saw a sign on the wall that read PROBLEMS? CALL THIS NUMBER NOW! She dialed and Greg answered. After asking, "Having problems, Ma'am?" he promised to be there shortly?and he was. Quickly he directed her into a stall with a manual wand with the instruction, "Make sure your windows are up!" He then washed her van, doing a fine job soaping and rinsing, even inside the wheel wells. When finished, he approached Karen and she opened the window saying, "Thank you so much!" He responded with, "Don't go anywhere!" and disappeared. Back in a flash with $6 in cash, he handed it to her and said simply, "Sorry for the trouble, Ma'am. Please come back."[/SIZE]
[SIZE=+1]She will be back. And I will be back. And our family in the area will go there. And if you live within one hundred miles of Brighton, Colorado, you might want to make the drive to My Car Wash on Main Street. Not just to clean your car, but to meet Greg. He's a QBQ! Guy working for a QBQ! Company. And acquiring a name like that isn't very complicated. It only requires a smile, a heart of service, some fast problem-solving, and a bunch of old-fashion courtesy.[/SIZE]
John G. Miller
Author of QBQ! and Flipping the Switch
[SIZE=+1]So recently when I was running errands in our fine little town of Brighton, Colorado, and my wife, Karen, sent me a text saying, Your truck is pretty dirty. Go to the QBQ! car wash?I knew exactly what she meant. Here's her story:[/SIZE]
[SIZE=+1]Just the evening before she had decided to get her mini-van (she's a true American Mom!) a quick wash. She pulled into My Car Wash of Brighton. She chose the "touchless automatic," paid $6 with her debit card, and drove into the stall. The hoses and sprayers began to twist and spin?and then they stopped. Clearly something was broken as they attacked just one fender for several minutes. Stuck inside the stall, Karen squeezed out of her vehicle and asked the woman waiting behind her to move. After backing out, my wife saw a sign on the wall that read PROBLEMS? CALL THIS NUMBER NOW! She dialed and Greg answered. After asking, "Having problems, Ma'am?" he promised to be there shortly?and he was. Quickly he directed her into a stall with a manual wand with the instruction, "Make sure your windows are up!" He then washed her van, doing a fine job soaping and rinsing, even inside the wheel wells. When finished, he approached Karen and she opened the window saying, "Thank you so much!" He responded with, "Don't go anywhere!" and disappeared. Back in a flash with $6 in cash, he handed it to her and said simply, "Sorry for the trouble, Ma'am. Please come back."[/SIZE]
[SIZE=+1]She will be back. And I will be back. And our family in the area will go there. And if you live within one hundred miles of Brighton, Colorado, you might want to make the drive to My Car Wash on Main Street. Not just to clean your car, but to meet Greg. He's a QBQ! Guy working for a QBQ! Company. And acquiring a name like that isn't very complicated. It only requires a smile, a heart of service, some fast problem-solving, and a bunch of old-fashion courtesy.[/SIZE]
John G. Miller
Author of QBQ! and Flipping the Switch