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Why is Kleen-Rite Shipping so much?

Twodose

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ordered 2 boxes of 72 trees and UPS was $19.05, i'm only about 3 hours from them, seems outrageous.
 

MEP001

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UPS rates have gone way up in the last couple years. Kleen-Rite actually does the best they can in keeping shipping costs down. The only reason they don't do as well as other companies is that they aren't sending a thousand identical-sized boxes at once in a big container to be sorted at the UPS facility, everything has to be hand-scanned at pickup. They've even managed to get UPS to waive the $20 fee for shipping a five gallon pail without it being in a box.
 

soapy

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One thing I think they could do is have their shipping department use the smallest possible box. Too many times I open a large box from them that is stuffed with paper in more than half the box. Shipping cost is determined by weight and box size.
 

OurTown

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It would be nice if they would ship small stuff in a padded envelope and send USPS. They only use UPS.
 

bert79

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I have asked them to ship very small items via usps and they were quite willing to do so. Took a couple more days but was a LOT cheaper.
 

OurTown

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I did not know that they offered Fedex and USPS as options. Usually I submit the order online and the only option is UPS.
 

MEP001

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They offer many, many things that are not on their site. Too many people think that if they can't find it on their site, it's not available.
 

Randy

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I don't think $19.05 is outrageous. There are a lot of factors that go into the cost of shipping an item.
There’s a minimum charge, then there is the size of the box, the weight of the box, the delivery location, is it a residential address or business address, a residential address is always more expensive, insurance, most companies insure the item for full replacement value, and then there is the handling fee that most companies charge, this handling fee is normally around $8 - $10 per order. As you can see with all the additional fees and charges shipping can get really expensive. We try to ship as much as we can by US Priority mail. We shipped 5 Mars validators on Friday afternoon in a large $19.95 Flat rate Priority mail box, 2 to Texas, 1 to Kentucky and 1 to Florida, they were all delivered on Monday morning. Had we shipped them by UPS or FedEx it would have been almost a week to get them delivered. We’ve been business so long that we pretty much know what we are going to need so we only order from KR twice a year, 2 big orders.
We never order online, we call. I want to know if they have in stock or not.
 

I.B. Washincars

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I just ordered two blue white diaphragms and two keys. I think they misunderstood and are shipping both locks and keys. This is just the little vacuum lock where the coin acceptor is, so it's ounces, not pounds. This whole order would easily fit in a 3" by 3" box, or the smallest USPS flat rate box. They just e-mailed the invoice to me, $19.55 for shipping (no handling mentioned) from PA to KY. I even told them I wasn't in a huge rush and to ship the cheapest way, because this thread was fresh in my mind. You guys can take up for them if you want, but they gouge on shipping.
 

MEP001

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You guys can take up for them if you want, but they gouge on shipping.
You may call it gouging, but IMO it's more about the workers not caring what it costs who. They just sent it whatever way is easiest for them, which includes sending one item at a time as they come in off a backorder. It's just like the packaging - I've gotten a huge box with just a few strips of paper thrown on top of a bunch of loose parts like swivels and vac brushes. The low guys don't care.

I used to complain about Kleen-Rite all the time. They've greatly improved their customer service over the last few years, which was always my biggest issue. They've done well with my orders lately as long as I give them very clear instructions.
 

Roz

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We have all become a bit spoiled with Amazon Prime! The best shipping for the one time yearly price....Wait until Amazon takes over FedEx or UPS, things may change then...
 

OurTown

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Of you guys that have signed up for carwashsuperstore.com's elite club, how do you like it? I keep thinking of joining but the free shipping does not include non-stocked items or chemicals. They also do not seem to offer as much as KR.
 

JMMUSTANG

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I love it. Last month I had an order for 2 fittings, price for shipping ZERO.
Two weeks later a Cat pump shot craps, price for shipping ZERO.
It’s more than paid for itself in the few months I’ve had it. You just don’t have to worry about shipping size or dollars spent to get free shipping.
Two months ago I called them looking for bug sponges. They did not carry them but the girl said she would check it out and call me back. She called back and said she purchased it from another vender and would ship it to me at the same price I had paid from KR in the past. That’s customer service.
By far though Kleenrite has a larger selection and better catalog.
 
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JustaGuy

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Wait until Amazon takes over FedEx or UPS, things may change then...
Funny you should mention that, I just read where Amazon is letting their contract with UPS expire because they are building out their own delivery service. The implication was that they would be delivering their own packages instead of using 3rd party services like UPS and FedEx, but it wouldn't surprise me if they ultimately ended up competing with them down the road.
 

Rudy

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I joined the Elite shipping program at CarWashSuperstore over a month ago. I've had several shipments....and couldn't be happier. The orders processed quickly and everyone has been nice. I've already broken even considering the cost to ship bulky vending items.
 
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