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Patrick H. Crowe
Guest
I called the Hertz 800 number. Ray told me to drive it to the nearest Hertz office, 28 miles away and they would probably give me a different car.. I asked if he was seriously telling me to try and drive a car in that condition, 28 miles? It's up to you was his reply.
Next I asked him to call this office which would "probably" have a replacement car to be sure they had one. On hold. Ray tells me they are open but not answering their phone so he left them a mesage to call him and he'd call me. Never hear from Ray.
Call the 800 number hours later. Now I'm told this problem must be solved by the office which rented me that car. They open at 6 am and I'll hear from them. Never did. I call againn, repeat the tale.
I'll have a replacement car within 2 hours. Did not happen.
What should I have done then?
Patrick H. Crowe
Next I asked him to call this office which would "probably" have a replacement car to be sure they had one. On hold. Ray tells me they are open but not answering their phone so he left them a mesage to call him and he'd call me. Never hear from Ray.
Call the 800 number hours later. Now I'm told this problem must be solved by the office which rented me that car. They open at 6 am and I'll hear from them. Never did. I call againn, repeat the tale.
I'll have a replacement car within 2 hours. Did not happen.
What should I have done then?
Patrick H. Crowe