There has been a Profile in my town for about 2 years now. The station manager at this site is a friend of mine. I was told the machine was #9 built. The first couple of months it was down for a couple of days almost every week, mostly software issues. I know the top brush motor has been changed at least twice already, seems it gets noisy from water infiltration because of its location and orientation. The sensor that determines the the top brush location has also been changed. I've used and watched the wash. I think the wash quality is very good but it is slow compared to the
Razor in the next bay. They also had to put up damage disclaimer signage. The tall side arms really grab any fender mounted antennas and bends them, mine included, though I'm not aware that it has caused any damage like this:
http://www.motortrend.com/news/drive-carwash-causes-6000-damage-new-ford-f-150/ . Looking at the design I don't know how any tall side brush wash wouldn't be hazardous to fender antenna. My friend says the
Razor is used 3 to 1 over the Profile and if they had to do it over again they would have bought two Razors.