Wash select ii problem.

[QuickshineCW]

Hello I am new to the forum and recently just purchased a wash. I was hoping someone with more experience could point me in the right direction. Today I started having problems with my credit card reader on my Unitec. It with pause on authorizing for about a minute and then say CARD DECLINED network error -L. I ran the diagnostic on both the modem and reader and both tested fine. This is the ethernet modem and my internet is working fine as I can still see my cameras from my phone. I have ran cleaner cards through too with no success.

 

[Greg Pack]

Have you checked internet availability at the WSII?

 

[QuickshineCW]

I had I laptop out there and had internet. It started working again after a reset of the modem and router and worked all Friday but stopped working again Saturday morning. I am going to have my ISP come and replace my modem with the newest model they have to eliminate it as a problem. The modem in the Unitec is only 3 weeks old so I don't think that is the issue.

 

[Legends]

It's an intermittent problem with no rhyme or reason. Mine tends to happen at 2:30pm daily. It may become an issue if you double charge people. Call Unitech and tell them what's up, you can also add new card swipers, that worked for me.

 

[srr5008]

We had an issue with our phone line out to the WSII. We were flooded (twice, in 06 and 11) so I don't know if that contributed. But we were getting intermittent outages, and customers with debit cards were getting charged twice. We replaced the Cat 5 cable from the Unitec to our Engine Room, and it fixed the issue.

 

[JAGraff]

Hello I am new to the forum and recently just purchased a wash. I was hoping someone with more experience could point me in the right direction. Today I started having problems with my credit card reader on my Unitec. It with pause on authorizing for about a minute and then say CARD DECLINED network error -L. I ran the diagnostic on both the modem and reader and both tested fine. This is the ethernet modem and my internet is working fine as I can still see my cameras from my phone. I have ran cleaner cards through too with no success.

I would recommend that you contact you distributor or contact DRB In-Bay Solutions (formerly Unitec) support: https://www.startwithunitec.com/Technical-Support