I purchased a vending machine about a year after I purchased the wash thinking it would be the best thing I ever did, wrong! It has been nothing but a headache. The coin mech went out, then the machine completely froze, busting all my aerosol cans and pop, only to find out the heater was never installed from the factory. I have been begging the warranty department for 6 months to get this fixed and still nothing. At the same time, the cooling unit went, it took 4 months to get the replacement, and the core has been sitting in my garage for 2 months waiting for a label. Their customer service is the absolute worst I have ever dealt with, literally phone calls and text go unanswered. Now the interior lights are out its just been a mess. So they are saying they cannot find a service provider in the Metro Detroit area that will perform the service. So my question is, does anyone know of a vending service company that services this aera?
Car Wash Forum
This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
Vending Machine Service - Detroit MI
- Thread starter BobbieB
- Start date
Waxman
Super Moderator
all these things you can do yourself. I've done it and if I can do it I bet you can too. I replaced a coin mechanism, replaced the chiller, the lights are easy. None of these parts are proprietary parts meaning you should be able to get them from several different sources. There's a guy named Ryan Hershey from a company called snack attack. I think he probably sells all the parts you will need to repair this vending machine and I suggest getting in touch with him.
Attachments
Sounds like he's trying to get it fixed under warranty, might have to jump through hoops to get the warranty.
AMS makes a pretty good vending machine. Did you buy it from a distributor or directly?
Randy,
I thought so to, but I have had nothing but problems. I understated and respect things happen, but the warranty is absolutely terrible. I purchased it through Rain Tunnel, which Rich as been decent. I have been dealing with Mike B & Chris at AMS. Almost never get a call back or a straight answer just a "ok we will let you know" I finally was put in touch with someone who could get the "job done". I have been working with him since March 19 and still do not have any answers on my heater unit. Its outrageous to me they forgot to install it and I'm begging for help. It took until July 22 to receive the cooling unit which I switched out the same day and requested a label. I am STILL waiting on a simple label. I make a point to text and follow up with every Wednesday and Friday and still nothing. I have a $10,000.00 brick in a few weeks if we do not get the heater fixed. I can remove the pop and aerosol but then all the wipes and other products will still be extremely cold, but again why should I have to. I suggested, if you cant fix it, just send me a new on and I'll send this one back. I was literally laughed at. I still have one year left on the warranty but honesty what good is it.
I did not want to mention the name, but it is what it is. I'm one to NEVER trash and business but this is an experience I have never had. To further my point, this was my last resort. As the nights get cooler I get more nervous that freezing temps are right around the corner. I do not have the time as my main business picks up. I was told they cannot find a vending service tech in Metro Detroit, I said that cant be.
I thought so to, but I have had nothing but problems. I understated and respect things happen, but the warranty is absolutely terrible. I purchased it through Rain Tunnel, which Rich as been decent. I have been dealing with Mike B & Chris at AMS. Almost never get a call back or a straight answer just a "ok we will let you know" I finally was put in touch with someone who could get the "job done". I have been working with him since March 19 and still do not have any answers on my heater unit. Its outrageous to me they forgot to install it and I'm begging for help. It took until July 22 to receive the cooling unit which I switched out the same day and requested a label. I am STILL waiting on a simple label. I make a point to text and follow up with every Wednesday and Friday and still nothing. I have a $10,000.00 brick in a few weeks if we do not get the heater fixed. I can remove the pop and aerosol but then all the wipes and other products will still be extremely cold, but again why should I have to. I suggested, if you cant fix it, just send me a new on and I'll send this one back. I was literally laughed at. I still have one year left on the warranty but honesty what good is it.
I did not want to mention the name, but it is what it is. I'm one to NEVER trash and business but this is an experience I have never had. To further my point, this was my last resort. As the nights get cooler I get more nervous that freezing temps are right around the corner. I do not have the time as my main business picks up. I was told they cannot find a vending service tech in Metro Detroit, I said that cant be.
Last edited: