It turns out that there have been issues with all involved, and there are a few involved in this. Here are the players and what happened so far. Me. Somehow when I went to Unitec's site to download the form needed for this, I went back in time about 18 months and downloaded Unitec's old form. Yes, you read that right. Time travel, but that's what I was told. My customer. The person running the wash has never done anything like this, that is setting up the account with a card processor. She was slightly overwhelmed and didn't understand the process. The card processor. These people have screwed up twice that I know of and didn't respond because no one notified them. Unitec. The people up there have mostly been great to deal with in the 20 plus years I have sold things of theirs. Eric Eden who is Mr Unitec, is one of the more upright people in the business. But Unitec is prey to the same things all businesses are: hiring good people. Their lady, Cheryl or Sharon I think, who does this is flat out a jerk. I can see how some, OK maybe many, people don't like or agree with me at times. But this woman has pi@@ed off me, my customer, and my office manager, at different times. My intent on posting this was to see if she has a history of this with many people. If so Unitec needs to know. I just want the things programmed and sent out.