So I found a part from Sonny's that I would like to order. I try to place the order and it wants me to register first which isn't the end of the world. I register and figure I am going to wait for an email and reply to it and be in the system. Nope its not that easy. I get an email telling me that a representative will be getting a hold of me to complete the process or I can call a phone number for quicker access. Unfortunately its Sunday afternoon and no one is going to call and the number doesn't work till Monday morning at 8 AM. I wait till Monday and call. I have to give the guy all the information I provided over the internet again. Its a lot harder to tell someone the info over the phone than me just type it in so I know everything is correct. Then the guy is determined I am going to give him my credit card number over my cell phone. After going back and forth on this a few times he agrees that I can enter my credit card info when I order. OK, I think I am ready to order. Not so fast... Now I have to sit and wait for him to send me an email with log in info. What a pain. I just want to order a part. I probably now have almost an hour total in trying to order a part that should have taken my 10 minutes. What a set up.
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Trying to order from Sonny's. What a run around.
- Thread starter sparkey
- Start date
Earl Weiss
Well-known member
I had been faxing in orders and got a note back that they no longer want faxes. Perhaps they will still take phone orders. Simple with the CC on file.
mprendes@sonnysdirect.com
New member
Hello,
My name is Miguel Prendes and I manage the parts division here at Sonny's. I apologize for the issues you've had. Our website is set up for business to business transactions. What that means is that we only sell to operators who are in the car wash business, therefor we have to actually verify your information over the phone before setting you up. I know it can be a pain, and for that I apologize. Please understand our reason for that is because we want to spend all of our time and effort on customers in the car wash industry to give you the best service possible. I'd love to discuss this. Please give me a call at 800-327-8723 ext 199 or send me your number and I will reach out to you. Thank you for being a Sonny's customer and thank you for sharing this opportunity for improvement. Take care and have a great night.
My name is Miguel Prendes and I manage the parts division here at Sonny's. I apologize for the issues you've had. Our website is set up for business to business transactions. What that means is that we only sell to operators who are in the car wash business, therefor we have to actually verify your information over the phone before setting you up. I know it can be a pain, and for that I apologize. Please understand our reason for that is because we want to spend all of our time and effort on customers in the car wash industry to give you the best service possible. I'd love to discuss this. Please give me a call at 800-327-8723 ext 199 or send me your number and I will reach out to you. Thank you for being a Sonny's customer and thank you for sharing this opportunity for improvement. Take care and have a great night.
mprendes@sonnysdirect.com
New member
Hello Earl,
My name is Miguel Prendes and I manage the parts division here at Sonny's. You can certainly still fax your orders in, the reason we have asked people who fax to begin to email, or call in orders, is because faxes has proven to be unreliable. We have five different sets of eyes on email orders, and are able to process those quickly. With faxes I can't tell you how many times customers have called in to check on their order and we don't have it, because the fax didn't come through. It's a way for us to better serve you. Please continue to order however makes you most comfortable, but please understand faxing isn't a bullet proof option. Please feel free to contact me directly at 800-327-8723 ext 199 if you have any questions. We appreciate your business.
My name is Miguel Prendes and I manage the parts division here at Sonny's. You can certainly still fax your orders in, the reason we have asked people who fax to begin to email, or call in orders, is because faxes has proven to be unreliable. We have five different sets of eyes on email orders, and are able to process those quickly. With faxes I can't tell you how many times customers have called in to check on their order and we don't have it, because the fax didn't come through. It's a way for us to better serve you. Please continue to order however makes you most comfortable, but please understand faxing isn't a bullet proof option. Please feel free to contact me directly at 800-327-8723 ext 199 if you have any questions. We appreciate your business.
