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Have one, love it! Been in service since Sept 2018 and just had my first issue a couple of days ago. One hopper was showing a coin jam.
Mars recycler has proven to be extremely reliable. The recycler was main biggest concern when I purchased the machine.
I dumped the coins out, looked inside, didn’t see any issue and poured the coins back in. Tested the machine and it has been working for the past 3 days.
Thinking back, there was one time last summer that one of the Recyclers had a $5 jam up in the spool. It was a very ratty bill that a customer had fed into the machine. I’d have to say that this issue is rare (it only happened once) and considering the condition of the bill I can’t fault the Recycler for the issue.