Waxman
Super Moderator
My detail techs need to better check their own work.
When they complete a full-service detail and I check their work, I immediately go to the spots I know 'may' need touch ups; cockpit crevices, between seats, seams in leather upholstery, door pockets, cup holders, windshield (inner and outer), sunroof, vanity mirrors, radio face, speedo lens, door gasket near lower door sill, etc.
Sounds like alot I know, but in reality it's the final 10-15 minutes of touchup that elevates a detail from pretty good to A+.
Question is; how do I get my detailers to check their own work more thoroughly? I have no problem with checking their work and as a manager I am very hands on. My problem exists, I think, within the gaps in my quality control; i.e.; I am managing another aspect of the business at the time of q.c./final inspection on full details and employees need to do their own work-checking prior to delivering the vehicle to the customer.
Thoughts? Thank you.
When they complete a full-service detail and I check their work, I immediately go to the spots I know 'may' need touch ups; cockpit crevices, between seats, seams in leather upholstery, door pockets, cup holders, windshield (inner and outer), sunroof, vanity mirrors, radio face, speedo lens, door gasket near lower door sill, etc.
Sounds like alot I know, but in reality it's the final 10-15 minutes of touchup that elevates a detail from pretty good to A+.
Question is; how do I get my detailers to check their own work more thoroughly? I have no problem with checking their work and as a manager I am very hands on. My problem exists, I think, within the gaps in my quality control; i.e.; I am managing another aspect of the business at the time of q.c./final inspection on full details and employees need to do their own work-checking prior to delivering the vehicle to the customer.
Thoughts? Thank you.