Our Razor broke down for the first time at 6:30 am this Saturday morning. Doing everything we could think of to get it back up and running; which only included resetting it, I used Wash Worlds 24 hour tech department for the first time ever. I left my phone number and was called back in 10 minutes. Rick walked us through a bunch of tests and after about a half hour, he told me he would drive into the office to access it remotely. After about an hour, we had the faulty part identified and were back in business. I would have NEVER gotten that kind of service from my former IBA manufacturer, even on a Tuesday at 10am, let along on a Saturday at 6:30am.
I just wanted to say thanks to Rick. It's people like you that make it a pleasure owning a Wash World.
I just wanted to say thanks to Rick. It's people like you that make it a pleasure owning a Wash World.
