Waxman
Super Moderator
i've been buying the towels for my free towel dry station from ERC wiping for years. I used to have a salesman that would call me every so often and check on my needs which was great. Something has changed in the company and the service is just not the same. No more phone calls from a salesman. Difficulty getting through on the phone. Online ordering only.
I buy the 50 pound box of bulk recycled large piece terrycloth towels. I call them Stealers because they walk away on occasion and I have to restock every year. So.....I ordered two weeks ago and they haven't arrived. I called and they said they are on back order. They are set to restock on the 29th but I'm supposed to call the company back on the 29th and make sure that the towels are allocated to me because if other people have ordered ahead of me they will be allocated to them. this seems like poor service and a bad business model. So I guess I'm shopping around and trying to find another source for these bulk recycled large piece Terry towels. Any ideas? Thank you.
I buy the 50 pound box of bulk recycled large piece terrycloth towels. I call them Stealers because they walk away on occasion and I have to restock every year. So.....I ordered two weeks ago and they haven't arrived. I called and they said they are on back order. They are set to restock on the 29th but I'm supposed to call the company back on the 29th and make sure that the towels are allocated to me because if other people have ordered ahead of me they will be allocated to them. this seems like poor service and a bad business model. So I guess I'm shopping around and trying to find another source for these bulk recycled large piece Terry towels. Any ideas? Thank you.