Monex connection help

[carwashbuenobueno]

I second that ^^^^^

We switched to count down and it’s the best thing we ever did. So many are firm on count-up. I get that studies and anecdotes and intuition would suggest that count-up is the best option, but in our situation, the stop button issue ruins it’s convenience

we switched to 4 wash packages and our complaints stopped IMMEDIATELY and our CC revenue is up 50% in the last 2 months since. I can’t explain, I just throw stuff at the wall until something sticks and this one, for us at least, REALLY stuck

Interesting. What pricing packages are you using?

Also, curious if your complaints were about the button functionality, or simply the fact that people didn't know to press the stop button and then later realized they had a larger than expected CC charge?

 

[MrWashieWashie]

Interesting. What pricing packages are you using?

Also, curious if your complaints were about the button functionality, or simply the fact that people didn't know to press the stop button and then later realized they had a larger than expected CC charge?

Mine was the firmware issue mostly, but there were a few other factors. It's $3 to start and we offer four options - $3, $6, $12, $15. We had just over a 20% increase at this sight and are in the process of switching over our others. You're selling time remember, and now there's never an issue with forgetting to stop the meter. We also really push our app, it's a wonderful tool for loyalty/customer retention.

 

[carwashbuenobueno]

Mine was the firmware issue mostly, but there were a few other factors. It's $3 to start and we offer four options - $3, $6, $12, $15. We had just over a 20% increase at this sight and are in the process of switching over our others. You're selling time remember, and now there's never an issue with forgetting to stop the meter. We also really push our app, it's a wonderful tool for loyalty/customer retention.

That's great. Yeah, I never get complaints in hindsight about folks forgetting to stop, but in the moment when the button is not very responsive and they panic.

Which app are you using? Coinless?

 

[MrWashieWashie]

That's great. Yeah, I never get complaints in hindsight about folks forgetting to stop, but in the moment when the button is not very responsive and they panic.

Which app are you using? Coinless?

Touch4wash, these guys are very easy to work with, great addition to my business.