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Lorex App not working

Blanco

Well-known member
Anyone else having trouble with the lorex app the last month not working right? There was an update and ever since the app will not work half the time. It seems to work better when I just have one location set to view but when I have all of them like ive always had it struggles to connect. On my iPad everything works but on my iPhone it does not. A worker has an android and everything works fine on his. Curious if anyone else is experiencing this. Lorex has always been good for me but there tech support is a joke. I would call them but I would probably get routed through three different countries and end up with someone from India on the phone that cant speak English and does not even know what a ethernet cable is to ask me generic questions and then tell me what my case number is and never hear back.
 
Same problem here on my Iphone- It has a lot of trouble connecting. If it doesn't get better I'll liklely swap DVRs when these die.

I agree, Lorex has been a Good inexpensive solution. They do have a pro line, I wonder if it is any better.
 
I have Android and works perfect. I hope they fix it for iPhone users sounds like. You can always download the software on a normal computer to use also it doesn't have to be a android or iPhone or iPad check it out if that will help someone
 
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My app is version 2.0.5
build date 2025-05-12

It works fine. I usually only connect one site at a time but just tried connecting to 6 at the same time with no issues. Very strange.
Yup same as mine. I dont get it. I had all my employees today download the app on their iPhone and androids and same thing. It worked flawlessly on androids but iPhones were hit or miss. More of a miss.
 
You might try creating new user accounts and passwords on each nvr and try to use those on the app and see if you still have an issue. It sounds like the authentication method has been corrupted possibly in the update.
 
Im not sure anymore. Im going to try to do factory reset tomorrow as a last bit of hope. If that does not work I guess I'll wait and pray for an update soon and continue to carry this iPad everywhere.
 
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