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Hamilton ACW not reading credit cards

S

sparkey

Active member
My hamilton autoteller credit card reader started acting up today. When a customer scans their card it says card swipped, checking credit, then says card not readable. Do I just need to replace my card swiper? Any idea what one of these costs?
 
sparkey said:
My hamilton autoteller credit card reader started acting up today. When a customer scans their card it says card swipped, checking credit, then says card not readable. Do I just need to replace my card swiper? Any idea what one of these costs?
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It will say that when there is no answer through telephone or internet too. After mine times out for any reason, it says card unreadable. I had ones that dialed up directly and would get that error after there was no answer or no dial tone. I now have ones that if there is no internet, I get that error. It could be anything from where you are calling to the card mechanism itself. If you have more than one machine, you can troubleshoot.

I have had issues numerous times over the years but it was the swiper only once. I think it was only like $180 to replace it.
 
Oh yeah. I forgot about my handheld. I haven't used it for so long! I used to use that to diagnose all the time, especially when I had dial up credit cards.
 
I looked at my ACW journal, looks like when it said card swipe detected, checking credit it was a batch/post or phone line problem. Once there was something in the CC slot not allowing cards to go in far enough. When it wouldn't recognize there was a card was when the my reader was bad. If you don't have a hand held, Hamilton can call your machine and assist you.
 
Just had this problem. Mine has an emergency phone in my pump room on the same line as my ACW. After a power outage the phone had gone screwy so was 'off the hook'. I got rid of the phone and Hamilton was able to call my machine. Not sure if they fixed it on their end with the call they made or taking the bad phone off the line did it, but it was fixed.

Randy Nix suggested I call Hamilton and they were awesome as usual. They led me right to the bad phone and I was accepting cc again within minutes of a call to them.:D
 
Call into your acw if you have the number, if a fax line tone picks up you should be able to plug your hand held in and press f-2 twice and then Y and it should batch. If you dont have the acw number bring a phone out to the acw and see if you have a dial tone and call your cell to make sure it is working.
 
The first thing I always check is to make sure you have dial tone at the ACW. Just plug in a phone in the ACW first to check dial tone. Plug in the handheld and it will show last post date. If it says last post error than do a repost and see if that clears it up. If not you can call hamilton and they will check the last days transactions for problems.
 
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