Goldline Cryptopay Conversion Issues

[toddmullens]

I installed the Goldline conversion kit from cryptopay a couple of years ago and assumed everything was fine as ignorance is bliss. I have since replaced the in bay equipment from a water wizard to a Petit and now i get alerted whenever a car does not enter the bay within the allotted time frame, which basically means the customer paid twice. In the past, I never really noticed this or had too many issues, but it seems since the Petits were installed, I am getting a lot of charge backs for duplicate charges when in the past I never received charge backs for duplicate transactions. Did the changes made to the Goldline to accommodate the Petit cause a situation where it's easier for the customer to pay twice without realizing it or am I missing a setting on the Goldline to prevent this from happening? Very strange as I don't believe this is happening at my other locations that are still running water wizards with the same Cryptopay Goldline setup.

 

[Waxman]

did a distributor install the petit? i'd be asking them to come back out because it sounds related to the install and not a problem with goldline retrofit for cryptopay. if it were a problem before, with your old iba; you'd have heard screaming from the customers about double charges. sounds like a setting within petit's controls where you should be able to allow so many seconds for the car to load/ break beam of underbody eyes, etc.