Dry brush washers. I can’t keep doing this

[Blanco]

I had a guy bring his own soap and bucket of water. He then went to put the whopping $1.75 in to rinse and there was a coin jam. He was so mad he started stabbing the dixmor led7 with the wand, then slammed the spray gun onto the concrete. I might still have the video

Were you there? Did you shoot him?

 

[OurTown]

Already filled with water???

Well, that's a new one for me. Never heard of a customer bringing their own water in a bucket.

We have seen that several times. SMH.

 

[Bricks]

Were you there? Did you shoot him?

 

[Blanco]

View attachment 13426

What a dumb ass im really hoping the next pic you send looks like this

 

[Earl Weiss]

Do you remember if the one that didn't last were the 2.0 or the 3.0?

I do not recall.

 

[Earl Weiss]

I had a guy a couple of weeks ago come in and prep his car for almost 45 minutes. Then he pulls out a bucket with soapy water in it and starts bucket washing. “Sir, I’m sorry but there is no bucket washing here” and I point to my sign. He got angry, left and made an angry post on Nextdoor app. I

Should ask for their address. When they ask why tell them you need a place to stay for free.

 

[washnshine]

I guess the ultimate would be if they brought their own soap, bucket and used your foam brush to dip in the bucket!

 

[Keno]

I guess the ultimate would be if they brought their own soap, bucket and used your foam brush to dip in the bucket!

We have had this happen. Guy tried to conceal by keeping the bucket in his truck bed and dipping our foam brush in there. The suds don't lie though. Told him to turn on timer or move out of the bay

 

[EZWashingcars]

I used to get really pissed at people disrespecting the business to the point of almost getting into a fistfight when I was younger. One day after one of those alterations it dawned on me how much money and time I had spent wearing braces on my teeth and how quickly something like that can go sideways.
Now, I'm goal oriented.
If, for example, someone is parked in a bay smoking crack, using their phone, having sex, eating their lunch, taking a nap, sorting through stolen mail or a purse, performing mechanical work, having solo sex, dry brushing a car, drying a car, or just changing into their cross dress outfit, I remind myself of what the goal is:
To have a rapid, zero conflict resolution.

Even though I want to grab these people by the neck and toss them off of the property, I usually walk up and find something I can compliment. Their car, their technique, the weather and then say "Hey partner, is there any way I can get you to pull over to the shade by the (fill in the blank for the location you're at) and finish up your project? We rent wash equipment here and we can't do that while you're in this spot." 95% of the time they jump into action and leave. Ill follow up with a joke like "Thanks man, I'd move the building if I could, I appreciate it." For the other 5% that tell me to love myself, I just take step back and say "The surveillance company already called the sheriff on you for loitering and obstructing the business. I was just trying help you out, take care bro." and walk away. Waiting an additional minute or two out of their sight lets the idea of a police contact ferment in their tiny brains and they leave.

I had a customer scream at me because the spot free rinse wasn't high pressure. I just tried to be as respectful as possible and explained to him to no avail. Reported the review on Google for being non-legitimate and it got taken down. If possible, if you can't/don't want to report it, you can always reply to it with an explanation like "We're sorry you had a bad experience, but the spotless rinse does not dispense in high pressure as there is no reason to dispense the diluted water in such volume." or something to that effect. I like your approach to getting people to stop loitering though, I will definitely try that out. I used to just let them do their thing if nobody else was around and only ask them to leave the bay (not leave the property) if someone pulled up behind them.