Yesterday I too had to fish two quarters out of the credit card reader. This isn't an accident, last fall this happened three times at this wash. Always two coins, not one, or three or more, just two. always when we are busy. Some one just gets their jollies, screwing with us.Yesterday I fished out 2 quarters in my credit card reader, jammed into the back preventing a card from entering properly. This usually happens once to twice a month, nothing is a surprise anymore other than when a day goes by and nothing stupid happens or something doesn't break, The reliance of the customer actually having minimal common sense is the greatest obstacle in this business.
Brother.............you have FAR more patience than I have!!!!!!!!! That clown would find himself sitting in jail the next time he entered my property, after I notified him he wasn't to come back.Yesterday I too had to fish two quarters out of the credit card reader. This isn't an accident, last fall this happened three times at this wash. Always two coins, not one, or three or more, just two. always when we are busy. Some one just gets their jollies, screwing with us.
Another one we have, is a young guy comes in, hand washes is Cobra Mustang, drives out and then comes back and ties the foam brush hose and the high pressure gun hose in a knot and then puts them back into their respective places. We caught him in the act one time last fall and asked him what he was doing and why. He mouthed off and cussed us saying it was none of our f---ing business and drove off. He's done it at least two more times, but we were not there.
Ditto. I watched a guy with the brush in his hands look up at the hanger, then pitch it on the ground. I asked him if it wasn't working right, he said it was working fine. I said "Then why did you throw it on the ground like that?" He just said sorry and hung it up. If he'd told me to mind my f---ing business, he'd have been escorted off the property by the cops and had a criminal tresspass warrant issued against him.Red Baron said:I just won't tolerate that kind of crap. Sometimes I find the foamy brush lying on the bay floor - I'll watch the video and if it was just an oversight, I'll ignore it. But if it's obvious that the customer just dropped it there out of laziness or disregard for me, he's getting a letter from me. If it happens again, his next letter is telling him to wash his car elsewhere.
We get coins in the bill acceptor and credit card slot occasional. Almost always old people and occasionally clueless women...never malice (so far).Yesterday I fished out 2 quarters in my credit card reader, jammed into the back preventing a card from entering properly. This usually happens once to twice a month, nothing is a surprise anymore other than when a day goes by and nothing stupid happens or something doesn't break, The reliance of the customer actually having minimal common sense is the greatest obstacle in this business.
This was happening to me also until I ordered a wedge from Randy that tilted the acceptor forward a little so the quarters rolled out to the front. Haven't had that problem since."Yesterday I fished out 2 quarters in my credit card reader, jammed into the back preventing a card from entering properly. This usually happens once to twice a month, nothing is a surprise anymore other than when a day goes by and nothing stupid happens or something doesn't break, The reliance of the customer actually having minimal common sense is the greatest obstacle in this business."
Ditto...This was happening to me also until I ordered a wedge from Randy that tilted the acceptor forward a little so the quarters rolled out to the front. Haven't had that problem since.
A more likely explanation is that he never shifted his car from neutral to drive with the engine running before. Up until the last few years, you didn't need to depress the brake pedal to shift from neutral to drive, you just slid the shifter to the drive position. Those of us who do this for a living take these simple actions as a matter of fact.I work as a dryer in a conveyor wash. Yesterday an older fellow finished his wash and got stuck at the end of the track. I stopped the track to keep the car behind him from hitting his car, He was attempting to shift into Drive but his shifter wouldn't move. I opened his door and told him to step on his brake to shift. I kept thinking that he has been driving that car for sometime now. How did he suddenly forget to operate his vehicle in the few minutes he came through the wash.
Erik Joramo