Waxman
Super Moderator
Man, these customers are crazy. Anyone who studies consumer trends or attitudes must be half nuts in doing so, too!
Today it started here out at below zero (6 below). Now it's 1p.m. and maybe in the low teens. Customers are Self-Serve washing and IBA washing. I opened late and they were wanting to get into the bays.
I don't know about you guys, but I almost feel it's a disservice to allow customers to ice their cars all up. To me, the threshhold for washing is about 20 degrees F. Sure, I open the bays at lower than that. Heck, I'm open right now. But I know for certain some of these folks have no heated garage and will be iced out of their cars later on.
Even the IBA customers dumbfound me. Like today there are several going thru after selecting my bottom package; 1 presoak, no underbody, no blow dry. For $1 more they get 2 presoaks, underbody, wax and blowers.
Somebody please explain this to me. Thanks.
Today it started here out at below zero (6 below). Now it's 1p.m. and maybe in the low teens. Customers are Self-Serve washing and IBA washing. I opened late and they were wanting to get into the bays.
I don't know about you guys, but I almost feel it's a disservice to allow customers to ice their cars all up. To me, the threshhold for washing is about 20 degrees F. Sure, I open the bays at lower than that. Heck, I'm open right now. But I know for certain some of these folks have no heated garage and will be iced out of their cars later on.
Even the IBA customers dumbfound me. Like today there are several going thru after selecting my bottom package; 1 presoak, no underbody, no blow dry. For $1 more they get 2 presoaks, underbody, wax and blowers.
Somebody please explain this to me. Thanks.