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Are u running petit. Thoughts ?They all have their pros and cons. After all our issues, I still think that Dencar has the best concept for an unattended wash with clubs. I'm not sure about the retro units though. Dencar seems slow to fix their bugs. We have an S2, and although it's their most expensive unit, it has the largest touch screen and the best cash acceptor (MEI/Crane BNR). The Eco 13 seems like a good compromise if you are okay to go down in screen size. Also, Petit and Dencar seem to be a match made in heaven.
Nope.
Tks. Where are your washes. What dencar unit u go with
Colorado. I have the original S1 units with the latest screen and MEi bill recycler.
We looked at Nextwash recently. I even spent an hour and a half on a Team Meet with one of their sales guys. In the end, they can't do what Dencar does currently. That is start a vac or self serve bay for a club member, and monitor the cheaters. They are supposed to have the vac/self serve relay available next year, but a Dencar VIAGUARD type of a system is but on their radar. I think they cater more to the express market and are not putting as much thought into the IBA market like Dencar does.
A capital boost, or a buyout?
Ron told me it's a partnership, and him and Phil are still in control.
I personally think viaguard is overhyped a little bit, it is a great concept and when it works its great. But I wouldn't base my whole decision around that one feature. Same function can be accomplished pretty easily with a camera or 2 and virtual assistant checking cars against memberships once or twice a week and sending out a canned text message to people using multiple cars on 1 membership. The vac/self serve relays IF needed would be a deciding factor - this will vary by operator, we don't plan on using them.
I agree the VIA Guard is hyped up a lot but it works great for us. We had issues in the past, but it's fine now. The alternative you posted would require a lot of manual work to get it to be somewhat like the Dencar version but I still don't think it would work the same. Have you seen a full demonstration of how it works? For example, you would need to block the person's account, and then somehow allow them to add a car or pay for the cheater wash, and then unblock their account. We have found that around 50 percent cheat us. The first time they can tap "oops". The second time they must pay one way or another for them to use their account again. If LPR/car detail detection technology gets much better, then maybe a system can start a wash without issues. Like I said earlier, there are pros and cons to every system.
Definitely there are pros and cons to all of the systems, and don't get me wrong, I think the concept of viaguard is great, and it probably is a great system when it works. My point was the same function can be setup on another platform if that was stopping someone from buying another brand, like you said it would be more manual work, but once a system is setup, the work can be mostly offloaded to low cost labor online.
I think customers think since it's app based to start the wash, they can cheat. That tells you right there how many people out there are willing to cheat a company if they think they can get away with it. Pretty sad in my opinion. Ron, one of the owners of Dencar said that our observation of the percentage of people cheating is spot on to what they see at their washes.
