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Unitec support saw this post and reached out to us (thanks Julie). They suggested we strip back / re-land all 6 wire connections to the J1 & J3 power and I/o display board green plastic phoenix connectors which is a new suggestion we have never tried. Theory is overtime some of them may have...

Yes, our pre-auth has been set to $20 for years now and we did not update this at all. We did recently make price changes to our packages.

Is anyone ever having an issue with their wash select II / cryptopay where customer selects wash/swipes card and it comes back with "Sale Approved" on the screen but doesn't start the wash? We've had cryptopay for about 7 years and we have a couple of pay stations out of 9 wash select II's with...

Can you check config report and see what version software your WSII has? I’ve been comparing settings with our other units which do not have this issue and found that those are on version 5.53 and 5.55 respectively. These two units we have the issue with are both on 5.50. Our distributor for...

Well we’ve tried using both coin and token inputs. Yes, sends pulses we’ve tried speeding them up and slowing them down with cryptopay tech support, sending them at .25 and $1 inputs. Never have this issue with cash input f any form. Have not tried inputting coin or cash after it freezes on...

Well we have one site with only 5 Ss bays and it works fine with their new pre-auth required code and single coordinator. But at two other locations that code won’t work for some reason there is conflicts with the auth packets when they get back to the coordinator where they fail sometimes and...

Wanted to post an update out here for folks who've found this issue. There was more detail on this thread but I can't seem to find it any longer on the site. This thread is located at: http://www.autocareforum.com/showthread.php?15204-WS2-with-cryptopay&goto=newpost In any case we finally...

We have had acw on unitec ws2's at one site for a couple of years, working good as far as wash hand off after sale is approved. We just installed them at another location with 2 unitec ws2's of similar age and multiple times a day we are getting the "sale approved" screen but it won't start the...

Here is an easy way to test your equipment. Call your bank and have them put a warn or hold on your debit card for 48 hours, go to a gas station or some place and try to use that card to verify it gets declined then test it on your swipers. I just did that and made a video of the process to...

The only way you would know the % of declines you get regularly is if you had a way of tracking it before switching to cryptopay. For example with Unitec when a card gets declined it goes into the hot file and you can easily see how many. I would say it may depend on your local demographics...

I've got 18 swipers installed thus far across SS, Vac's and now 1 automatic. While testing the unitec retrofit kit with swiper we uncovered a large gap in functionality. I'm hoping somebody already found this and figured out a resolution as I spoke to Tom at Cryptopay and the answer does not...