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I had to replace all of mine about the same time and it was around 130,000 washes.

My gearboxes all went bad at approximately the same time. I’m thinking it was when the machine was 8-9 years old. Hopefully new software will remedy your issues! The ones like you’re having are the worst. Especially when WW can’t help you out either. So frustrating. Also, I could push my...

See if you can push your carriage either way by hand.

I’d replace the gear box for sure. Fixed my issue that was very similar.

I agree. Sounds like it’s skipping or gear box is worn.

Also, have you checked the position of the “helicopter” flag with the trolley all the way to the passenger side with the arch rotated?

Yeah this is a head scratcher. I was looking at the same thing as APW. Shake your arch north and south and see how much play your trolley has in it. Watch and see if that prox comes on and off when you do it.

if it slams into the end position then it’s not reading your right limit prox. It IS weird that you aren’t getting a fault code. The next time it does it I would 1. See where the prox switch is in relation to the flag and see if it’s lit up 2. See what your Wash Status says (it’s probably...

Do you have to reset your arch when it happens? Mine showed right limit fault.

What is your Wash Status saying after this happens?

Did you put a new gearbox on it?

Got it. I was just trying to maybe help JustClean resolve his issue the easiest way possible. I was having a very similar, maybe even the same issue. This was when my machine was about the same age as JustClean's Razor is now. My arch was sporadically stopping short of the home position...

No secret. Would just be easier to explain what I'm talking about over the phone.

Give me a call later today sometime and I’ll tell you how I figured mine out. I’ll message you my number.

So it’s stopping short of home position and you’re getting a right limit fault?

Also check the position of your cross shaped flag with your arch rotated and all the way to the driver side as far as it will go. The flag should be straight up and down in line with your prox sensor. I hope that makes sense.

How old is your Razor? I had a similar issue and it was resolved with a new gearbox at the trolly motor. The old one was “skipping” causing the cross shaped flag (helicopter sensor” to skip out of correct alignment. The slight pause you mention is normal.

Well they ended discussion when I told them I would be happy to show them the video of their car being washed and never being touched by our equipment. They said they “trusted my business”. Whatever that means.

Exactly 😂

Heck no. They said they went to the grocery store and noticed the damage then.