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Mark VII has a one day training class for the SoftWash K100 controller. I have taken this class and it teaches you all of the ins and outs of the controller. You can easily do all of the machine programming and wash menu changes yourself after taking this class.
Mac,
Mark VII has two controllers in the machines that come from Germany. They both run on 24VDC, not 3 phase. The old CPU is pretty expensive to replace. Around $9,000 (not $20,000), but the new style K100 that they have out is under $2,500. The new one (K100, I think) lets you do lots of stuff...
I've seen at a couple of GT-300 sites where the B10 error shows up every now and then. Sometimes it will take the machine down and sometimes it will recover and abort the Tri Color tilts. It seems to happen when the fill valve for the main tank shuts during the wash. This seems to effect the top...