Slugbuster/ACW IV issue

[Rudy]

Has anyone had a Hamilton ACW IV intermittently give double credit for metal tokens?

My tokens are valued at $6, and sometimes (although rarely), it gives a credit of $12. It happens so rarely, that it's hard to duplicate. Ideas?

 

[Randy]

The problem more than likely is in the Slugbuster coin acceptor. Have you tried switching it out with another coin acceptor?

 

[Rudy]

We were washing so many cars, that I replaced both the slugbuster and the Hamilton controller. So far no problems. I also have a WashGear system installed. Sometimes it would also give a $12 credit erroneously....which makes me feel that it's a Hamilton issue....not a SlugBuster or WashGear issue. Am I on the right track?

While I'm at it.....if it IS indeed a controller issue....can, and how would this be repaired? It sounds like it would be something on a component level...i.e. a bad IC. Could the problem even be located????

 

[Randy]

I think the first place I?d look is at the Washgear system. It?s connected to the ACW via the Token side of the ACW-4. But on the other hand if you replaced both the Controller and the Slugbuster and have not had a problem then the problem could be in one of those components. The controller and the Slugbuster are both repairable. Call Hamilton customer service and get RA# and send it in. The Slugbuster you can send into Parker Mfg.

 

[Rudy]

I knew that the WashGear is connected via the "Token" gateway. That's why I suspected the controller, since both the WashGear and also the Token sides both give a similar problem. The Hamilton is the common element...therefore the most suspect.

 

[I.B. Washincars]

I had a similar issue with my WG equipped ACW-5. It would run up a $20 credit any time a card was used. I talked to Jennifer and she suspected the ACW controller wasn't inhibiting. I bought a wash with cash and tried to add extra money when it shouldn't accept it and sure enough, it did. Sent the controller in for repair, no problem since.

 

[Rudy]

Do you remember approximately how much the repair was?