I have used DRB for over ten years. There have been problems, but nothing that wasnt handled quickly. I pay the monthly service fees, so I am no more than a few minutes away from a tech to either dial in and fix it or walk me thru it. My electrician has stated he likes the DRB Tunnel Control Station over others he has installed in my area. The on site training when we opened each store was great for management, employees and the electricians. IMO it is more flexible with the equipment than ICS. If I remember correctly, once the timing is set in the ICS Tunnel Master, the conveyor speed can not be adjusted or everything will not be timed properly. Not sure about kc10ken's comment on twice the system for half the price. I have used DRB for a long time and use a lot of functions/reports the system has to offer, but still dont use everything for some reason. I have never been told the system cant do something I want it to. And would like to say "you get what you pay for". To be fair, I dont have a lot of experience with Micrologics, but have looked into it before. I always look and compare, but for now I dont think I will ever switch.