Hello guys. My distributor is Carwash Solutions, Bernie Russel. The reason I support Bernie, is that when we had these problems, he was at my wash 10 hours a day on his phone with D&S. Each day, UPS would deliver parts and he would install them with a technician. The troubleshooting went on forever, and he spent many unrewarded hours on my problem. This is my first wash, D&S supplied everything. I had my hands tied with the factory, I'm just a little one wash operator. I was frustrated that the machine was down for so long, and the factory wouldn't spend the required effort to solve my issue quickly, but Bernie was there each day working with God knows who on the other end of the phone. Maybe I am naive to believe I received the best support possible for this case? -John