Westwood,
I was really hoping that you would have this fixed by now. I'm sure you were too. Since your attendant was present when this fault occurred, can you find out one important piece of information? Was it Situation A or B?
A - The arch travels down the driver's side of the car, stops at the back left corner of the car, then over-rotates to 270 degrees into the T-Bar.
B - The arch travels down the driver's side of the car, stops at the back left corner of the car, rotates correctly to 180 degrees, begins its travel across the back of the car but almost immediately stops, then rotates to 270 degrees and hits the T-Bar because it is still near the back left of the car.
Option A leads us to a rotation issue. Option B leads us away from a rotation issue.
As others have mentioned, you should certainly check the pulse bar and x30 prox. Those things seem unlikely to me, though. When I'm having pulse bar or x30 issues the trolley stops and rotates in random places while moving from left to right, like in the middle of the hood or trunk. Since that's usually an intermittent problem at first, it can happen while travelling across the front of the car or the back. The same is true for an arch rotate problem. If it is an intermittent arch rotate problem, chances are that it would occur randomly at different spots. Your issue is occurring at the same spot every time, which tells us it's likely a location issue.
It's important to find out which situation is occurring (A or B from above).