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Heads up etowah valley cc users

G

Greg Pack

Wash Weenie
Not sure what is upexactly but I have big problem with my system. It's making multiple repeated charges to the same customers' cards. I called Bluepay and they are aware of a problem in the system. I have left messages with Jim and Amanda@Bluevend. I have cycled the power to my bays, but I'm going back to manually disconnect the phone lines. I'm not sure if the problem originates onsite or somewhere else in the system, but I figure at this point it can't hurt.

Check your virtual terminal for multiple transactions with the same customers. My problem started around 7/14
 
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I just tried to access the blue pay website and it is down. I started having problems about 4 days ago with every reader staying in the dial in mode after a card swipe. Had to cycle power on and off to reset on each one.
 
I've talked to Amanda and have a little more information. It is supposedly involving just a few customers when the phone lines were changed. Some terminals are continuously calling and jamming the phone lines. I've had six customers I can find that have been charged far more than their wash. Only one has called so far.
 
I finally got on line and did not find any double charges. I hope they get the phone lines worked out.
 
All my meters are not getting through. I haven't had a CC charge in days. I thought it was with my phone lines and been chasing the problem. Please keep us updated if there is a fix.
Thanks,
Kirb
 
Kirb have you tried rebooting? I noticed my little comm lights blinking and rebooted.

My understanding is that some of the systems went wacky when the phone system was changed and are continuously calling for system checks. They are jamming the lines. Apparently I'm one of the lucky few whose systems decided to start charging customers multiple times. I met with one customer yesterday who had several hundred dollars in transaction from my car wash pending on his debit card. He was a young guy, quite frankly I couldn't have asked for a better person to deal with. I offered to write him a check to balance his account but he was fine with a refund from the CC, which won't his account for about five calendar days.

Amanda noted that she had seen the problems only with a few customers (lucky me), and it seemed most of them had older software.

The salt in the wound for all these transactions is that I pay commission on both the faulty charges AND the refund made by the system.
 
Cfcw,
I did reset the meters and they will go through a few times after that then will just jam with the light blinking. I think its because the lines are so jammed.
Thanks,
Kirb
 
Just spoke to Jim on the phone. He said to use phone #1 and you can get cleared out. If you are using phone #3 (the 866 number) the system is clogged up. Blue pay updated but the 866 number is having issues.
 
I have one location that can't seem to dial in on the #1 number. I had switched to the #3 number a while back and everything was working fine. Now in the last week this location can't seem to dial in on either number. After resetting the timers it will let someone slide a credit card and give them the full cycle wash while trying to dial in the whole time. It then keeps trying to dial in until reset. Each bay does this. So for the last week everyone gets a free cycle with their credit cards and it never dials in to get authorization or to pay me. I have been around and around with them telling me it is phone lines, local, long distance carrier etc. It is funny that I have 2 hamilton ACWs call in on the same line and they never have a problem with the line. This Etowah system has always been very finicky. Other credit card systems I use average 3X as much credit card usage at 1/3 the operating expense. I think it is time to cut losses and move onto another CC processing system for my SS bays.
 
I switched to TSYS and it has saved me a ton of money and time. I am in no way affiliated with them, however I struggled with Bluepay for two years and found TSYS to be a much better option and easy to convert.
 
ClassicsCW said:
I switched to TSYS and it has saved me a ton of money and time. I am in no way affiliated with them, however I struggled with Bluepay for two years and found TSYS to be a much better option and easy to convert.
Click to expand...

My terminals are still busy. I called Jim Today and he said my best option was to switch to TSYS. Not really what I wanted to bother with, but it's worth a shot to solve the issue.
 
I had the local phone company, Century Link, change the long distance carrier they had issued at the problem site to use Qwest as the long distance provider yesterday. It is the first time in about 10 days that the timers did not get locked up. I hope they batch out tonight and continue to work correctly. Qwest is the provider at the other sites and they have worked pretty well over the years. I pay .01 cents per 30 seconds so most of the calls are only a penny.
 
I'm having no luck with any progress here. My system is still dialing in doing ssytem checks. Jim recommended I swap to TSYS.

Well, I had taped over the credit card swipes and wrote "cash only" on them. i didn't bother disconnecting the phone lines. Apparently on Saturday someone decided to "test" the system out by removing the tape and swiping his card. It worked for him, but since then it has billed him for additional $400.00. He's in for quite a surprise when he sees his statement.......
 
cfcw said:
Was told today new chip upgrade will be necessary. Hope to get it back running soon.
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Depends on age of meter box, half mine needed upgrade chip, other half just needed card swipe. Been on TSYS for about 6 months like it a lot.
 
cfcw said:
Was told today new chip upgrade will be necessary. Hope to get it back running soon.
Click to expand...
I installed the new chips this morning - no joy, 2 double charges already today.

Note: I'm using count down with Blue Pay so I'm not sure if this is the same or a different issue.
 
Got my chip this past Thursday but didn't get them installed until yesterday. Almost 1 month. I did swap to TSYS, hopefully all issues have been resolved.
 
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