I had a NAYAX reader go out on 4/30. Since then I have called 6 times and sent 7 emails. Finally got a call back on Friday afternoon. The guy who called was nice but he couldn’t fix my problem. He said he would turn it over to his supervisor and if I didn’t get a call back on Friday afternoon then it would be Monday morning. I still haven’t gotten a call. I did call again today and again no reply.
Car Wash Forum
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Has NAYAX shut down their tech support?
- Thread starter Jim64
- Start date
Carwashking
Active member
No.. service is awful. They claim it is because of growth. I think they need to slow growth and take care of the current customers first
AZcarwashman
Active member
Tech support is horrendous. I’ve been on hold for hours before finally giving up and pressing 1 for a call back. Call backs never happen. I have Cryptopay at all but one of my sites which is equipped with Nayax. If Nayax customer support is zero, Cryptopay is a 10. I’m ready to remove the Nayax from the one site due to the absolute lack of tech support. Their units are sleek and a better price up front than Cryptopay, (not so much of a deal on the fee side though) but like any equipment in our industry, without good tech support, things can get frustrating and costly real quick.
