ScottV
Upstate NY
I am building a new wash and needed phone / internet service installed. I called the phone company (rhymes with horizon) and told them I wanted the same service as my first location has, 1 Phone line and DSL. They said that they didnt know if they had DSL in that area, and wouldnt know until they installed the line and tested the signal (very hard to believe).
2 weeks go by, they installed the service and I didnt find a modem on site when I stopped by to check on things. So I called their customer service group and asked "whats up?" She told me that it turns out they didnt have DSL in that area, so they just went ahead and installed 2 phone lines. I told her that was unacceptable and that I needed the high speed internet connection for credit card clearing. She said "well I'm sorry, but you now have 2 phone lines." I said that I would now have to contact Time Warner and have Roadrunner installed and probably would have their digital phone service as well.
She then proceeded to tell me that I had signed a 24 month contract with them and that they would charge me ~$400 to cancel the deal if I went with Time Warner. I tried to convince her that the "deal" was for phone and internet and that they were unable to deliver the product. She would hear nothing of it and when I asked for a manager, she said none were available or able to override their policy.
I called Time Warner, their combined RoadRunner & Digital phone service was cheaper by $40 a month over the phone company. So I now have digital phone and Roadrunner service at my wash. I pay a combined monthly amount of ~$500 to the phone company for my other business phone lines. If they persist with this cancellation fee, I'll switch all of my business to T.W.
2 weeks go by, they installed the service and I didnt find a modem on site when I stopped by to check on things. So I called their customer service group and asked "whats up?" She told me that it turns out they didnt have DSL in that area, so they just went ahead and installed 2 phone lines. I told her that was unacceptable and that I needed the high speed internet connection for credit card clearing. She said "well I'm sorry, but you now have 2 phone lines." I said that I would now have to contact Time Warner and have Roadrunner installed and probably would have their digital phone service as well.
She then proceeded to tell me that I had signed a 24 month contract with them and that they would charge me ~$400 to cancel the deal if I went with Time Warner. I tried to convince her that the "deal" was for phone and internet and that they were unable to deliver the product. She would hear nothing of it and when I asked for a manager, she said none were available or able to override their policy.
I called Time Warner, their combined RoadRunner & Digital phone service was cheaper by $40 a month over the phone company. So I now have digital phone and Roadrunner service at my wash. I pay a combined monthly amount of ~$500 to the phone company for my other business phone lines. If they persist with this cancellation fee, I'll switch all of my business to T.W.
After things calmed down, the dimwit's supervisor told me "Cindy is pretty tough, you're the first person I've ever seen make her cry." Oh well, treat people with respect and that won't happen.
