BBB complaint

[Waxman]

A customer with a car we detailed has lodged a complaint with the Better Business Bureau and they contacted me. Seems like a waste of time, but I gave them a reply in writing. Customer was having an issue with the radio controls on his steering wheel after a detail. He mentioned the complaint to us then came back about a week and a half later and told me that the issue had resolved somehow. Then he came back a couple weeks later with invoices from a dealer. The dealer had investigated his "problem" but found no issue to be existing at the time of service. That was the last I had heard of this customer until I got the notice from the Better Business Bureau. I hate having to waste time on things like this, but I thought I should at least reply to them with the facts as I know them.

 

[cbchevy4x4]

I dont respond to the BBB, never have in any business ive been a part of in 25 years. I despise the BBB as they have built the reputation to people that are reviewing your business as "turning you in". I refuse to feed their ego.

I namely dont have the time to respond to every review platform out there.

I stick with google for my responses as that is the most common and easiest platform for both customers and business owners review wise.

 

[Waxman]

I agree. The bbb likes to try and present themselves as some government agency when in reality they are a private business totally separate from any government entity.

 

[Axxlrod]

Just like Yelp, I don't respond to bullies.